Front Desk Supervisor

CP Jersey City LL, LLC; Jersey City (NJ); Presencial; USD 30 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

401(k) Plan

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Resumo da oferta

Concord Hospitality is seeking a Front Desk Supervisor for a Concord managed hotel in the Jersey City area. You will lead the front desk team, ensuring efficient check-in/check-out while upholding brand and Concord standards. You’ll deliver exceptional guest service and maintain a welcoming lobby environment.

This full-time role emphasizes guest satisfaction and team leadership, with competitive hourly pay of $24 and opportunities for advancement within Concord Hospitality.

Qualificações

• Provide high quality service to guests.
• Assist with guest check-in/check-out.
• Handle guest mail and messages per procedures.
• Knowledge of hotel services and selling strategies.
• Process reservations efficiently.
• Answer switchboard with proper etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist yield management.
• Manage safe deposits as required.
• Maintain a clean lobby and desk area.
• Know emergency and security procedures.

Responsabilidades

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Conhecimentos

Guest service excellence

Team leadership

Communication skills

Descrição da oferta de emprego

• Front Office
• Full-Time
• Requisition #: FRONT064374

Description

We are hiring a Front Desk Supervisor

Pay rate: $24 per hour

Requirements: Open availability (AM, PM, & Overnight)

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Role Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.