Front Desk Supervisor

Grand Naniloa Hotel Hilo - DoubleTree by Hilton; Hilo (HI); On-site; USD 27,552 - 28,929; Part time

Job summary

Grand Naniloa Hotel Hilo - DoubleTree by Hilton is seeking a Hotel Front Desk Supervisor who will oversee daily front office operations, ensuring exceptional guest service. Responsibilities include scheduling, staff training, managing escalated guest complaints, and billing issues.

The ideal candidate will coordinate with housekeeping and management to maintain seamless check-ins and check-outs, contributing to overall hotel operations. This role is situated in Hilo, Hawaii, offering competitive compensation of $20 - $21 hourly.

Qualifications

• Experience in front office operations, leading staff and managing guest services.
• Ability to handle scheduling, staff training, and escalated guest complaints.

Responsibilities

• Oversee daily front office operations and ensure exceptional guest service.
• Coordinate with housekeeping and management for smooth check-ins and check-outs.
• Handle billing issues and train staff.

Job description

Hotel Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service. They handle scheduling, staff training, escalated guest complaints, and billing issues, while coordinating with housekeeping and management to maintain seamless check-ins, check-outs, and overall hotel operations.

Location: Hilo, HI

Compensation: $20 - $21 hourly

Seniority level

• Mid-Senior level

Employment type

• Internship

Job function

• Management and Manufacturing

Industries

• Hospitality