Front Desk Supervisor - Conrad Indianapolis

Hilton; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health & welfare benefits

Retirement plans

Job summary

Conrad Indianapolis, part of Hilton, is seeking a Front Desk Supervisor to join the Front Office Team. This role offers exposure to a Fortune 500 luxury brand and a 23-story hotel with 247 guest rooms.

You will supervise front office operations, coordinate staff, ensure seamless check-ins/check-outs, and maintain guest service excellence while upholding Hilton standards and ownership mindset. Join us to grow your leadership skills in a culture that recognizes results and promotes clear

Qualifications

• Experience in guest services or hospitality leadership is preferred.
• Proven ability to lead a team and communicate clearly.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, and provide training.
• Resolve guest issues and support team in handling escalated matters.
• Manage lobby flow and adjust coverage to maintain service efficiency.

Skills

Guest services

Leadership

Communication

Tools

Front desk software

Job description

Job Description

Conrad Indianapolis is looking for a Front Desk Supervisor to join the Front Office Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets: The Capital Grille and The Lounge with the added convenience of in-room dining.

We are home to the city’s only hotel spa and are connected via skywalk to The Arts Garden and the Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis.

Join a team that values clear goals, open communication, and data-driven decisions—backed by Hilton systems, strong ownership partnerships, and a culture that develops leaders and recognizes results.

Want to learn more? Hotel Website , Instagram , Facebook

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery


• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback


• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues


• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program


• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future


• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones


• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care


• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)


• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most


• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered


• Financial security for your future - Our retirement plans make it easier to save for what’s next


• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.