Guest Services Representative - Part-Time Weekends

Parks Hospitality Group; Franklin (TN); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Competitive pay

Benefits from day one

PTO

Recognition program

Hotel discounts

Growth opportunities

Best Place to Work

Job summary

Parks Hospitality Group is seeking a Guest Services Representative for the Tru by Hilton Franklin in Franklin, TN. This part-time role involves welcoming guests, assisting with check-in/check-out, and providing accurate information about local attractions.

You will handle reservations, respond to requests, and coordinate with other departments to ensure a smooth, warm guest experience. A high school diploma and customer service or hospitality experience are preferred, with a friendly, calm

Qualifications

• High school diploma or equivalent is required or preferred.
• Previous customer service or hospitality experience preferred.
• Strong communication and friendly demeanor are essential.

Responsibilities

• Greet guests during check-in and check-out.
• Answer questions, provide local information, and assist with special requests.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to meet guests' needs.
• Address guest complaints professionally to reach resolution.
• Maintain an organized front desk and assist with admin duties.

Skills

Communication skills

Friendliness

Calm under pressure

Customer service

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Part Time Rooms Tru by Hilton Franklin, Franklin, TN, US

7 days ago Requisition ID: 3133

Join Our Team as aGuest Services Representativeat theTru by Hilton Franklin

AtParks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.

What You’ll Do:

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You’ll Bring:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role preferred.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus.

Why You’ll Love Working Here:

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.