Front Desk Supervisor

Sage Hospitality Group; Denver (CO); On-site; Full time

Job summary

Join a prestigious hotel in Denver as a Front Office Supervisor, where you will lead a team to deliver exceptional customer service. This role involves managing front desk operations, resolving guest inquiries, and ensuring a high standard of service. Enjoy a collaborative culture with opportunities for growth, competitive pay, and comprehensive benefits, including health insurance and a 401(k) plan.

Benefits

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Paid time off for vacation, sick time, and holidays

Eligible for the Company’s 401(k) with employer matching

Employee Assistance Program

Tuition Reimbursement

Discounts on Hotels, Restaurants, and more

Eligible for Employee Referral Bonus up to $1,000 per referral

Qualifications

• At least 1 year of full-time employment in a related role.
• Understanding of hotel front office procedures and cash handling.

Responsibilities

• Supervise front desk operations to ensure high service standards.
• Resolve customer complaints efficiently to maintain satisfaction.
• Manage check-in/check-out procedures and guest accounts accurately.

Skills

Customer Service

Supervisory Skills

Effective Communication

Education

High school diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Pay Rate Range $22.00 - $23.00 per hour

or until filled

Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.

Our personality and sense of charm—which we’ve been curating for more than 100 years—gives us an easy confidence that allows us to comfortably stand out from the crowd.

Be a part of history and stay for the story. The Oxford Hotel has been a part of the city since the beginning, and always will be. We offer benefits, a team-centric culture, and opportunities for career growth. Work where you belong.

A Rewarding Experience

• Opportunity to earn property incentives, porterage, room service, upsell
• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible for the Company’s 401(k) with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on Hotels, Restaurants, and more
• Eligible for Employee Referral Bonus up to $1,000 per referral

Supervises front office staff to ensure efficient operation and excellent customer service. Responds professionally and courteously to guests, providing accurate information and services. Handles reservations, guest inquiries, and resolves issues promptly.

• Supervise front desk operations to ensure high service standards.
• Train, direct, resolve issues, and coach team members.
• Resolve customer complaints efficiently to maintain satisfaction.
• Manage check-in/check-out procedures and guest accounts accurately.
• Handle cash transactions properly and maintain records.
• Answer inquiries and accept reservations, using suggestive selling techniques.
• Maintain good customer relations by staying informed about hotel and area events.
• Operate PBX equipment for calls, wake-up calls, and paging.
• Control cash transactions and manage personal bank responsibly.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties as assigned by management.

Education/Formal Training
High school diploma or equivalent.

Experience
At least 1 year of full-time employment in a related role.

Knowledge/Skills
Understanding of hotel front office procedures, cash handling, customer service, and use of computer systems. Supervisory skills and effective communication are required. Second language may be preferred.

Physical Demands
Must communicate frequently in person and by phone, analyze reports, stand for long periods, lift and push up to 50 lbs., and carry up to 25 lbs. Reasonable accommodations may be provided.

Environment
Primarily indoor, climate-controlled setting; prolonged standing required.

USD $22.00 - USD $23.00 /Hr.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality