Front Desk Supervisor

StepStone Hospitality; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Le Meridien Sheraton Charlotte Hotel is seeking a Front Desk Supervisor to lead the front desk team and ensure seamless guest experiences. You will greet guests warmly, manage check-ins/outs, and coordinate with housekeeping and service staff to resolve issues.

The ideal candidate will have strong leadership, multitasking ability, and proficiency with office and accounting software to maintain accurate guest accounts and daily revenue records.

Qualifications

• Weekdays, weekends, and holidays including AM/PM shifts.
• Experience greeting guests and directing to rooms.
• Ability to record guest information and manage reservations.
• Ability to use office and accounting software.

Responsibilities

• Greet guests and check them in at the front lobby.
• Coordinate solutions with housekeeping/service staff to resolve issues.
• Collect payment and manage room deposits.
• Settle daily cash drawer and generate receipts.
• Ensure lobby is clean and welcoming.
• Maintain high guest satisfaction through service and leadership.
• Manage reservations to optimize occupancy and ADR.
• Communicate with hotel staff to prep rooms.
• Protect financial assets and security procedures.
• Respond to guest requests and questions promptly.

Skills

Guest service

Leadership

Communication

Problem solving

Multitasking

Tools

Office software

Job description

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.

Requirements

Weekdays, weekends, and holidays are required including AM and PM shifts.

Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.

• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
• Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.