Front Desk Agent: Guest Services & Reservations Pro

StepStone Hospitality; Charlotte (NC); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Le Meridien Sheraton Charlotte Hotel, managed by StepStone Hospitality, seeks a Front Desk Agent to greet guests and handle inquiries with a service-oriented approach. You will register guests, issue keys, manage reservations, and assist with a range of front desk duties including night audits.

This role requires availability for all shifts, including PM and AM, and you will be cross-trained as a hotel operator to ensure seamless guest service across departments.

Qualifications

• Weekdays, weekends, and holidays are required including PM and AM shifts.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Will be dually trained as front desk as well as hotel operator.

Tools

Office software

Job description

Le Meridien Sheraton Charlotte Hotel, managed by StepStone Hospitality, seeks a Front Desk Agent to greet guests and handle inquiries with a service-oriented approach. You will register guests, issue keys, manage reservations, and assist with a range of front desk duties including night audits.

This role requires availability for all shifts, including PM and AM, and you will be cross-trained as a hotel operator to ensure seamless guest service across departments.