Front Office Supervisor

your employer; Eggertsville (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences one gig

Job summary

Your employer is seeking a Front Desk Supervisor to lead our Guest Service team and ensure an exceptional guest experience at the hotel. You will be the first point of contact, guiding staff, supervising check-in/out, and delivering personalized service that reflects our brand values.

This role requires strong communication, organizational and customer service skills, plus working knowledge of Excel/Word and property management systems.

Qualifications

• Must have open availability with weekends and holidays.
• Excellent communication, organizational and customer service skills.
• Working knowledge of Microsoft Excel and Word.
• Advanced working knowledge of property management.
• Ability to communicate with guests and team members verbally or in written form.

Responsibilities

• Be visible at the front desk.
• Schedules associates and adjusts staffing as needed.
• Plan and supervise daily Guest Service activities.
• Manage check-in and check-out for guests.
• Provide concierge service with local knowledge.
• Fulfill guest requests promptly and courteously.
• Coordinate with housekeeping, maintenance and F&B as applicable.

Skills

Customer service

Communication

Organizational skills

Microsoft Excel

Microsoft Word

Property management

Job description

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join us as a Front Desk Supervisor where your contributions will make a significant impact on our guests' experiences!

You are the beginning of an exceptional guest experience. As a Front Desk Supervisor, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit, while embracing the values of the Company Culture and Guiding Principles.

Responsibilities:

Be visible at the front desk.

Schedules associates in accordance with forecasted sales; adjusts staffing as necessary for sudden changes.

Plan, assign, supervise and participate in the daily activities of the Guest Service staff.

Participates in the prompt and courteous check in and checkout of guests.

Use guests’ names when communicating with them.

Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.

Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists guests.

Responds to guests’ requests promptly, efficiently, and courteously.

Arranges fulfillment of guest services by working with housekeeping, maintenance and food and beverage where applicable.

Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book.

Resolve conflicts and negotiate effectively.

Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers.

Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities.

Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.

Confirms all duties and reports as specified on the shift checklist are completed accurately.

Ensure staff is trained in financial control procedures and follows them regularly.

Requirements:

Acts as the Manager On Duty when assigned.

Working in other areas of the hotel when needed to assist operations.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate

Ability to communicate with guest and team members verbally or in written form.

Working knowledge of Microsoft Excel and Word.

Advanced working knowledge of property management.

Working knowledge of switchboard and telephone etiquette.

Ability to work and interact with associates on every level.

Excellent communication, organizational and customer service skills required.

At all times projects a favorable image of the Hotel to the public.

Performs other duties as assigned, requested, or deemed necessary by management.

Must have open availability work weekends and holidays.

Physical:

Move, transport, put, install, remove, replace, position, place, and transfer.

Move about or to, position self.

Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service.

Stand for extended periods of time.

Communicate, converse, discern, convey, discuss.

Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess.

Ability to bend, lift, kneel, and be in motion for the full day.

Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

• Competitive Pay
• Training & Development
• Opportunity for Advancement
• Medical
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Creating memorable experiences one guest at a time
• Opportunities to give back to the communitythrough our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.