Front Desk Supervisor

crestline-external; Basalt (CO); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401k with company match

Paid time off

Travel discounts

Educational assistance

Volunteer opportunities

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Supervisor to oversee the front desk operations, ensuring top guest service and high productivity. Responsibilities include check-in/check-out, reservations, billing, and collaboration with housekeeping and maintenance to resolve issues.

The role requires supervisory experience, strong customer service, and basic computer skills. Training of new staff and adherence to SOPs are part of daily duties, with focus on guest satisfaction and efficiency.

Qualifications

• 2–3 years of supervisory experience preferred, with at least 1 year at the front desk.
• Basic computer skills required.
• High School Graduate or General Education Degree (GED).

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish payment method.
• Coordinate with housekeeping or maintenance for reported problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts.
• Post charges and collect payments.
• Record guest comments or complaints and refer to management as needed.
• Answer inquiries about hotel services and directions; make recommendations.
• Advise housekeeping when rooms are vacated and ready for cleaning.
• Assist guests with check-in/check-out and special requests; supervise training of new associates.

Skills

Supervisory experience

Customer service

Communication

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Overview:

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key Duties & Responsibilities:

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
• Assists in training of new associates and maintains constant training of agents as cashiers.
• Ensures all members of the staff are completely familiar with all hotel emergency procedures.
• Works with desk agents to balance at end of shift and ensures completion of shift checklist.
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on on-going basis until filled*