Front Desk Supervisor

The Wildbirch Hotel; Anchorage (AK); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee travel discounts

Growth opportunities

Resumo da oferta

The Wildbirch Hotel in downtown Anchorage is seeking a Front Desk Supervisor to lead the desk team, ensure smooth check-in/check-out, and deliver warm, guest-focused service.

Responsibilities include supervising front desk operations, training agents, handling guest concerns, managing cash and shift reports, and coordinating with Housekeeping. Flexible schedule and strong communication are essential; high school diploma required.

Qualificações

• 1–2+ years of front desk or guest services experience in a hotel
• Experience with property management systems (Opera or similar)
• Strong communication, problem-solving, and de-escalation skills

Responsabilidades

• Supervise front desk operations during assigned shifts, ensuring accurate, efficient, and friendly check-in, check-out, and guest service
• Lead, coach, and support Front Desk Agents; assist with training new team members on systems, standards, and procedures
• Resolve guest concerns promptly and professionally, escalating to management when needed
• Oversee shift duties including cash handling, balancing, shift reports, and key control
• Monitor arrivals, departures, room status, and inventory in coordination with Housekeeping and other departments
• Uphold Hyatt and Joie de Vivre brand standards and hotel policies
• Help build schedules, monitor attendance, and support a positive, accountable team culture
• Act as manager on duty when assigned and respond to operational issues or emergencies

Conhecimentos

Front desk leadership

Guest services

Team leadership

Communication

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

Opera PMS

Descrição da oferta de emprego

Front Desk Supervisor – The Wildbirch Hotel
Anchorage, Alaska | Full-Time

About Us

The Wildbirch Hotel, a Joie de Vivre by Hyatt boutique property in the heart of downtown Anchorage, blends Alaskan character with thoughtful, personal hospitality. We’re looking for a Front Desk Supervisor who leads by example, keeps the desk running smoothly, and makes every guest feel genuinely welcomed.

What You’ll Do

• Supervise front desk operations during assigned shifts, ensuring accurate, efficient, and friendly check-in, check-out, and guest service
• Lead, coach, and support Front Desk Agents; assist with training new team members on systems, standards, and procedures
• Resolve guest concerns promptly and professionally, escalating to management when needed
• Oversee shift duties including cash handling, balancing, shift reports, and key control
• Monitor arrivals, departures, room status, and inventory in coordination with Housekeeping and other departments
• Uphold Hyatt and Joie de Vivre brand standards and hotel policies
• Help build schedules, monitor attendance, and support a positive, accountable team culture
• Act as manager on duty when assigned and respond to operational issues or emergencies

What We’re Looking For

• 1–2+ years of front desk or guest services experience in a hotel; prior lead or supervisory experience preferred
• Experience with property management systems (Opera or similar a plus)
• Strong communication, problem-solving, and de-escalation skills
• Calm, organized, and dependable under pressure
• Ability to work a flexible schedule including evenings, weekends, and holidays
• High school diploma or equivalent required

What We Offer

• Competitive Pay DOE
• Full‑time employees are eligible for health, dental, and vision insurance
• Paid time off, Bereavement and Personal Holiday
• Hyatt hotel discounts and team member travel perks
• Growth opportunities within a supportive, close‑knit team

The Wildbirch Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Source: Hospitality Online