Front Desk Supervisor

Hyatt Hotels Corporation; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay DOE

Health, dental, and vision insurance

Paid time off, Bereavement andPersonal

Hyatt hotel discounts

Growth opportunities

Job summary

The Wildbirch Hotel, a Hyatt Joie de Vivre boutique property in downtown Anchorage, seeks a Front Desk Supervisor to lead the desk team and deliver warm, efficient service.

You will supervise front desk operations, coach agents, resolve guest concerns, manage shift duties, and ensure brand standards. Flexibility for evenings, weekends, and holidays is required; prior supervisory experience is preferred.

Qualifications

• 1–2+ years of front desk or guest services experience in a hotel.
• Experience with property management systems (Opera or similar a plus).
• Strong communication, problem-solving, and de-escalation skills.
• Calm, organized, and dependable under pressure.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Supervise front desk operations during assigned shifts, ensuring accurate, efficient, and friendly check-in, check-out, and guest service.
• Lead, coach, and support Front Desk Agents; assist with training new team members on systems, standards, and procedures.
• Resolve guest concerns promptly and professionally, escalating to management when needed.
• Oversee shift duties including cash handling, balancing, shift reports, and key control.
• Monitor arrivals, departures, room status, and inventory in coordination with Housekeeping and other departments.
• Uphold Hyatt and Joie de Vivre brand standards and hotel policies.
• Help build schedules, monitor attendance, and support a positive, accountable team culture.
• Act as manager on duty when assigned and respond to operational issues or emergencies.

Skills

Front desk experience

Supervisory experience

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Front Desk Supervisor – The Wildbirch Hotel
Anchorage, Alaska | Full-Time

About Us
The Wildbirch Hotel, a Joie de Vivre by Hyatt boutique property in the heart of downtown Anchorage, blends Alaskan character with thoughtful, personal hospitality. We’re looking for a Front Desk Supervisor who leads by example, keeps the desk running smoothly, and makes every guest feel genuinely welcomed.

What You’ll Do

• Supervise front desk operations during assigned shifts, ensuring accurate, efficient, and friendly check-in, check-out, and guest service
• Lead, coach, and support Front Desk Agents; assist with training new team members on systems, standards, and procedures
• Resolve guest concerns promptly and professionally, escalating to management when needed
• Oversee shift duties including cash handling, balancing, shift reports, and key control
• Monitor arrivals, departures, room status, and inventory in coordination with Housekeeping and other departments
• Uphold Hyatt and Joie de Vivre brand standards and hotel policies
• Help build schedules, monitor attendance, and support a positive, accountable team culture
• Act as manager on duty when assigned and respond to operational issues or emergencies

What We’re Looking For

• 1–2+ years of front desk or guest services experience in a hotel; prior lead or supervisory experience preferred
• Experience with property management systems (Opera or similar a plus)
• Strong communication, problem-solving, and de-escalation skills
• Calm, organized, and dependable under pressure
• Ability to work a flexible schedule including evenings, weekends, and holidays
• High school diploma or equivalent required

What We Offer

• Competitive Pay DOE
• Full-time employees are eligible for health, dental, and vision insurance
• Paid time off, Bereavement and Personal Holiday
• Hyatt hotel discounts and team member travel perks
• Growth opportunities within a supportive, close-knit team

The Wildbirch Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.