Front Desk/Student Support Assistant

Enterprise State Community College; Mobile (AL); On-site; USD 47,000 - 65,000; Full time

Job summary

Bishop State Community College seeks an energetic receptionist to greet visitors and handle the intake of Adult Basic Education and Career Pathway students. You will perform front-desk duties, manage registrations, and route documents with discretion and professionalism.

The role requires preparing reports, maintaining confidentiality, and supporting the director and staff with enrollment tasks. Strong communication and multitasking abilities are essential.

Qualifications

• Associate degree required.
• One year of experience in a higher education setting.
• Experience with AAESAP data management system.
• Experience with DRC TABE testing software.

Responsibilities

• Greet and assist guests with a professional attitude.
• Answer questions posed by prospective students and perform receptionist duties.
• Assist with enrollment processing and registrations; monitor waiting lists.
• Maintain confidential files and prepare reports as directed.
• Coordinate with staff and use Microsoft Office for documentation.

Skills

Receptionist duties

Customer service

Multitasking

Office software

Communication skills

Education

Associate degree

Tools

AAESAP data system

DRC TABE testing software

Microsoft Office

Job description

Reporting Authority

Director of Adult Basic Education

General Function

Responsible for greeting and welcoming guests with a professional attitude. The primary duties of this position focus on intake and processing new and returning ABE and Career Pathway students.

Required Knowledge, Skills, Abilities and Essential Job Functions

The essential job functions listed are not comprehensive and duties and responsibilities may change without notice

• Answer questions posed by prospective students
• Performing receptionist duties
• Assisting with monitoring registrations, canceling classes and maintaining waiting lists
• Scanning, routing and filing of documents and materials
• Compiling data and processing reports as directed
• Ability to work in high traffic area
• Ability to multitask
• Ability to work effectively with frequent interruptions
• Ability to understand and apply complex rules and policies
• Knowledge of and ability to use positive problem-solving skills
• Competency with Microsoft Office and/or other office software, computer experience and internet use
• Maintains a high level of ethical behavior and confidentiality of any information regarding students, staff and all job-related matters
• Maintain a list of orientation dates and make the list available to prospective students.
• Maintain a list of learners as they sign up to attend an orientation.
• Assist new and returning students with enrollment into Coursestorm
• Check database to ascertain whether individual has previously attended ABE classes
• Opening/providing access to building for classes, students and staff
• Continually Assesses and Monitors Learning.
• Greeting and assisting building visitors, students, families and staff
• Providing support to the director and supervisor relating to goals and objectives; keeping them informed of pertinent information as needed
• Composing, preparing and distributing brochures, letters, memoranda, reports, electronic and public relations materials
• Maintaining schedule of appointments
• Assisting with High School Diploma Option student registration.
• Maintaining and processing confidential files
• Attending meetings, taking notes and keeping records as required
• Excellent oral, auditory, and written communication skills.
• Ability to work independently without direct supervision.
• Maintains a high level of competence and expertise in the area of Adult Education.
• Maintaining knowledge of multiple programs and guidelines
• Participate in professional development activities including the annual summer conference.
• Ability to establish and maintain effective working relationships with students, other employees and the public.
• Ability to maintain confidentiality of student information.
• Demonstrates effective people skills, communication skills, and work ethic (i.e., prepared, well-groomed, punctual).
• Participate in the recruitment of new students.
• Coordinates with AE and other College personnel on the College’s Adult Education graduation ceremony.
• Perform duties at alternate sites within the College’s Adult Education Service area when needed.
• Perform duties related to program orientation sessions including assessment and class assignments.
• Assumes other work related responsibilities as assigned by the Adult Basic Education Director, Dean of Workforce and Economic Development, Executive Vice President, and/or the President.

Salary

Salary: ACCS Salary Schedule- E3-03 ($47,029-$65,218). Continued employment is contingent upon funding from the grant and is on a non-tenured track.

Minimum Qualifications

• Associate degree (required)
• One (1) year of experience in higher education setting
• Experience with the Alabama Adult Education System for Accountability and Performance (AAESAP) data management system.
• Experience with Digital Recognition Cooperation Test of Adult Basic Education (DRC TABE) testing software.

Other Job Description information I:

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. Bishop State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.

The Selection Committee will screen all applicants for the position. The Committee will select applicants for in-person interviews which may consist of question/answer session and /or skills assessments. Applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense. The College reserves the right not to fill the positions in the event of budgetary or operational constraints. Bishop State Community College is a multi‑campus organization, and employees of the College are required to travel among various work sites for both day and evening responsibilities and must provide their own mode of transportation.

Bishop State Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including postsecondary community and technical colleges under the control of the Alabama Community College Systems Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Bishop State Community College will make reasonable accommodations for qualified disabled applicants or employees. Bishop State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.