Student Services Specialist

Enterprise State Community College; Birmingham (AL); On-site; USD 49,000 - 80,000; Full time

Job summary

Lawson State Community College in Birmingham, Alabama seeks a Student Services Specialist to provide comprehensive counseling and support for students across education, personal/social, and career development.

The role includes counseling, pre-admission guidance, disability services coordination, testing program administration, workshops, and collaboration with faculty to promote student success. A Master's in Education and 3 years of related experience are required.

Qualifications

• Master's degree in Education is required.
• Three years of experience in counseling, education, student services or similar experience is preferred.
• Ability to work flexible hours and travel as needed.
• Proficiency in Microsoft Office and computer skills; experience with Ellucian Banner is preferred.

Responsibilities

• Provide academic, personal/social and career counseling to assist students in dealing with obstacles affecting education and life.
• Conduct pre-admission counseling and assist with program of study for appropriate placement and retention.
• Serve as Disability Services counselor and coordinate accommodations based on documentation.
• Coordinate testing programs (ACCUPLACER, ATB, ACT, ETS) and input results.
• Develop seminars/workshops related to student success and maintain documentation.

Skills

Counseling

Organization

Communication

Customer service

Microsoft Office

Education

Master's degree in Education

Tools

Ellucian Banner

Job description

The Student Services Specialist is responsible for providing comprehensive support services that facilitate the educational, personal/social, and career development of students; to include testing, disability services, academic advising, registration, and retention.

Salary Schedule C3 03 ( $49,215- $80,401) based on experience.

1. Provides academic, personal/social and career counseling to assist students in dealing with obstacles that affect their educational, occupational, social, and personal lives.
2. Conducts pre-admission counseling and assists students with understanding and developing a program of study to ensure appropriate placement and retention.
3. Serves as Disability Services counselor for students with special needs and facilitates appropriate accommodations based on documentation.
4. Maintains accurate records of services provided to students with disabilities and serves as liaison to disability service agencies/providers.
5. Coordinates all aspects of the college’s testing programs which includes administering, scoring, reporting, and inputting of ACCUPLACER, ATB, ACT and ETS.
6. Conducts seminars/workshops related to student success.
7. Maintains accurate documentation of all services, conducts follow-up, and prepares summary reports each term.
8. Develops and maintains a working relationship with faculty and staff to ensure effective delivery of services to students.
9. Assists with recruitment and retention activities as appropriate.
10. Develops and implements an annual evaluation plan for the counseling and assessment area and uses the evaluation results to plan future improvements.
11. Participates in New Student Orientation sessions each term.
12. Serves as facilitator for ORI 101 – Freshman Academy
13. Contacts and provides counseling and guidance to students on academic probation.
14. Assists with the promotion of student organizations and planning of student activities.
15. Refers students seeking assistance to the proper internal and/or external resources.
16. Enforces state and federal regulations, SACS and FERPA regulations and other college policies and procedures.
17. Participates and leads departmental and college-wide committees.
18. Performs other job-related duties as assigned by the appropriate administrative head.

1. Master's Degree required with a major in Education, Counseling, Student Personnel Administration, Psychology or related field from a regionally accredited university.
2. Three years of experience in counseling, education, student services or similar experience is required, preferably in higher education.
3. Ability to work flexible hours and travel as needed.
4. Proficiency in Microsoft Office and computer skills; experience in Ellucian Banner is preferred.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS:

None

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:

1. Ability to represent the College in a professional manner in responding to State Department employees, executives, college personnel, students and the public;
2. Ability to take initiative, handle multiple priorities, and complete various projects within designated deadlines;
3. Ability to work independently, prepare accurate reports from various statistical information, plan, organize, coordinate, and manage tasks; willingness to learn and apply new concepts; maintains flexibility and adaptability;
4. Ability to maintain confidentiality;
5. Ability to effectively communicate orally and in writing;
6. Ability to apply computer skills in systems and software programs associated with the work;
7. Ability to exercise a high degree of independent judgment, initiative, self-direction and effectively manages stress associated with the work.

The Student Services Specialist will be expected to work a flexible schedule. This job description is a general statement of required major duties and responsibilities performed on a regular basis. This job description and specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor.

EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:

Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.

In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

The College reserves the right to withdraw this job announcement at any time prior to awarding.