Front Office Supervisor

Genesis Distribution; New York (NY); Híbrido; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Paid time off

401(k) retirement plan

Holiday and performance-based bonuses

Descripción de la vacante

The University Club of New York is seeking a Front Office Supervisor to oversee daily operations and deliver exceptional member experiences. You will manage front desk, guest services, and staff, ensuring seamless service in a fast-paced club environment.

The role requires strong leadership, organizational, and communication skills, with the ability to work nights, weekends, and holidays. A passion for hospitality and a commitment to service excellence are essential.

Formación

• Strong leadership and organizational skills in hospitality.
• Experience managing front office operations and staff.
• Excellent written and verbal communication.
• Ability to work nights, weekends, and some holidays.
• Proficiency in Microsoft Office; quick to learn POS and operational systems.

Responsabilidades

• Oversee Front Office operations including Reception, Guest Rooms, Doormen, and Coat Check services.
• Lead a team of 17 unionized employees, overseeing recruitment, training, scheduling, payroll administration, performance management, and compliance with collective bargaining agreements and Club policies.
• Serve as the primary point of contact for member and guest inquiries, concerns, and special requests, resolving issues with professionalism and discretion.
• Direct guest room operations, including reservations, room assignments, reciprocal club accommodations, and group room blocks.
• Develop and execute room revenue strategies through rate management, forecasting, and pricing initiatives.
• Prepare, analyze, and present occupancy and revenue reports to leadership and Council.
• Collaborate with Membership, Catering, Housekeeping, F&B, Accounting, and other departments for seamless service.
• Maintain accurate reservation and billing records and ensure adherence to policies and procedures.
• Serve as Manager on Duty during weekends, holidays, and major events.
• Monitor service standards and identify opportunities for continuous improvement.
• Support club-wide initiatives and events while upholding traditions and values.

Conocimientos

Organization

Hospitality

Leadership

Communication

Attention to detail

Staff training

Guest service

Problem solving

Educación

College degree (preferred)

Herramientas

Jonas

Club Essentials

Descripción del empleo

The University Club is a premier, Platinum Club located in the heart of New York City. The Club holds Distinguished Clubs Iconic status, placing it within the top one percent of private clubs worldwide, and offers members an exceptional experience that includes gracious dining, luxurious accommodations, a robust calendar of social and educational programming, extensive athletic facilities, and the world’s largest and finest club library.

Club is open 7 days per week, 12 months per year.

Age of Club:160

Number of Members:4500

Gross Dollar Volume:$48,000,000.00

Golf Facilities

Racquet Facilities

Swimming Facilities

Swimming pool with hot tub, sauna, and steam room.

Other Athletic Facilities

Dining Facilities

• 1 Formal Dining Room that seats 350
• 1 Formal Dining Room that seats 175
• 1 Lounge/Bar that seats 100
• 1 Informal Dining Room that seats 100
• 1 Ballroom that seats 250
• 1 Private Function Room that seats 50
• 1 Private Function Room that seats 75
• 1 Private Function Room that seats 75
• 1 Private Function Room that seats 75
• 1 Meeting Room that seats 20
• 1 Private Function Room that seats 50
• 1 Private Function Room that seats 50
• 1 Formal Dining Room that seats 350
• 1 Formal Dining Room that seats 175
• 1 Lounge/Bar that seats 100
• 1 Informal Dining Room that seats 100
• 1 Ballroom that seats 250
• 1 Private Function Room that seats 50
• 1 Private Function Room that seats 75
• 1 Private Function Room that seats 75
• 1 Private Function Room that seats 75
• 1 Meeting Room that seats 20
• 1 Private Function Room that seats 50
• 1 Private Function Room that seats 50

Date Posted

8/18/2026

Job Title

Job Description

The ideal candidate will be an outgoing, hospitality-driven professional with strong leadership, communication, and organizational skills. This role oversees the daily operations of the Front Office, ensuring an exceptional and personalized experience for members and guests while maintaining the highest standards of service and professionalism. Success in this position requires sound judgment, attention to detail, and the ability to effectively manage staff, member interactions, and operational priorities in a fast-paced environment. The Front Office Supervisor serves as a key resource for both members and team members, fostering a welcoming atmosphere, resolving concerns with discretion and efficiency, and supporting a culture of service excellence that reflects the traditions and values of The University Club of New York.

Key Responsibilities

• Oversee all Front Office operations, including Reception, Guest Rooms, Doormen, and Coat Check services, ensuring exceptional member and guest experiences that reflect the Club’s standards of excellence.
• Lead, develop, and manage a team of 17 unionized employees, overseeing recruitment, training, scheduling, payroll administration, performance management, and compliance with collective bargaining agreements and Club policies.
• Serve as the primary point of contact for member and guest inquiries, concerns, and special requests, resolving issues with professionalism, discretion, and a commitment to outstanding service.
• Direct guest room operations, including reservations, room assignments, reciprocal club accommodations, and group room blocks, optimizing occupancy, inventory management, and revenue opportunities.
• Develop and execute room revenue strategies through rate management, forecasting, competitive market analysis, and pricing initiatives designed to maximize financial performance and market competitiveness.
• Prepare, analyze, and present operational, occupancy, and revenue reports, including forecasting and performance metrics, to the Rooms Division Director, Senior Leadership, and Council, providing recommendations that support informed decision-making.
• Collaborate closely with Membership, Catering, Housekeeping, Food & Beverage, Accounting, and other departments to ensure seamless communication, operational efficiency, and exceptional member experiences.
• Maintain accurate reservation, billing, and member records while ensuring adherence to Club policies, financial controls, and operational procedures.
• Serve as Manager on Duty (MOD) as assigned, providing leadership, operational oversight, and member service support during weekends, holidays, major Club events, and other high-profile functions.
• Monitor service standards and departmental performance, identifying opportunities for continuous improvement, operational efficiencies, staff development, and enhanced member satisfaction.
• Support Club-wide initiatives, special events, and holiday operations while fostering a collaborative culture that upholds the traditions, values, and reputation of the Club
• Oversee select administrative and member-facing initiatives, including Club communications, event displays, and e-commerce fulfillment support, ensuring accuracy, efficiency, and a high standard of presentation.

Candidate Qualifications

• Highly organized, self-motivated professional with strong administrative and time management skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced hospitality environment.
• Demonstrates a strong interest in hospitality, particularly hotel operations and sales, with a collaborative, team-oriented mindset and a commitment to delivering exceptional member and guest experiences.
• Strong analytical, problem-solving, and customer service skills, with high performance expectations, accountability for results, and a proactive, “can-do” approach to challenges.
• Excellent written and verbal communication skills with the ability to interact professionally and confidently with members, guests, and colleagues.
• Proficient in Microsoft Office with strong technical aptitude and the ability to quickly learn POS and operational systems (experience with Jonas and Club Essentials preferred)
• Ability to work nights, weekends, and some holidays.

Educational Requirements

Prior hospitality or hotel experience is desirable, a college degree is preferred but not required.

Date Position Available

8/17/2026

Other Benefits

This position offers a competitive compensation package, commensurate with experience and qualifications. The Club provides comprehensive medical, dental, and vision insurance coverage, along with generous paid time off including vacation, personal days, holidays, and sick leave. Additional benefits include short-term and long-term disability coverage and a 401(k)-retirement plan with a Club contribution. The role is also eligible for holiday and performance-based bonuses.

The University Club is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.