Front Desk Staff

Planet Fitness - Excel Fitness; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking enthusiastic Gym Staff to enhance the member experience. In this role, you will provide exceptional customer service, assist with member inquiries, and maintain cleanliness throughout the facility. If you have a passion for fitness and enjoy interacting with people, this position is perfect for you. Join a dynamic team where your positive attitude and dedication will contribute significantly to creating a welcoming environment for all members and guests. This is a fantastic opportunity to grow within the fitness industry while making a difference in people's lives.

Qualifications

• Customer service background preferred with a positive attitude.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Greet members and provide exceptional customer service.
• Perform detailed cleaning and assist with member sign-ups.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Computer Proficiency

Education

High School diploma/GED

Job description

Job Summary

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

-Greet members, prospective members and guests, providing exceptional customer service.

-Responsibilities could include:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

-Customer service background preferred.

-Basic computer proficiency.

-Upbeat and positive attitude!

-Punctuality and reliability is a must.

-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

-Strong listener with the ability to empathize and problem solve.

-Demonstrate diplomacy in all interactions while using appropriate behavior and language.

-High School diploma/GED equivalent required.

-Must be 18 years of age or older.

Physical Demands

-Continual standing and walking during shift.

-Continual talking in person or on the phone during shift.

-Must be able to occasionally lift up to 50 lbs.