Front Desk Staff / Broken Arrow / Part-Time 7am-1pm

Planet Fitness - Excel Fitness; Broken Arrow (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Gym Staff to join their team. This role is pivotal in creating a welcoming atmosphere for members and guests, ensuring they receive exceptional service and support. Responsibilities include greeting members, answering inquiries, and facilitating member sign-ups and tours. If you are passionate about fitness and enjoy helping others, this position offers a fantastic opportunity to make a positive impact in a vibrant community. Join a team dedicated to promoting health and wellness in a supportive environment.

Qualifications

• Exceptional customer service skills are essential for this role.
• Strong communication abilities to assist members and guests.

Responsibilities

• Greet and assist members, providing exceptional customer service.
• Answer phones and assist callers with inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Job Summary

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed