Front Desk Staff (Riverside Location)

Planet Fitness - United FP Management, LLC; Tulsa (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking fitness company as a Gym Staff member, where your role is pivotal in creating a welcoming environment for members and guests. You will be responsible for delivering exceptional customer service, ensuring cleanliness, and assisting with member inquiries. This position requires a positive attitude, strong communication skills, and a commitment to maintaining high standards of service. If you enjoy helping others and thrive in a dynamic environment, this is the perfect opportunity for you to make a meaningful impact in the fitness community while developing your skills in customer service and management.

Qualifications

• Customer service background preferred with strong interpersonal skills.
• Must demonstrate punctuality, reliability, and a positive attitude.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Assist with member check-ins and new sign-ups, ensuring a positive experience.

Skills

Customer Service

Basic Computer Proficiency

Listening Skills

Problem Solving

Positive Attitude

Education

High School Diploma or GED

Job description

Job Summary

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

-Greet members, prospective members and guests, providing exceptional customer service.

-Responsibilities could include:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

-Customer service background preferred.

-Basic computer proficiency.

-Upbeat and positive attitude!

-Punctuality and reliability is a must.

-Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

-Strong listener with the ability to empathize and problem solve.

-Demonstrate diplomacy in all interactions while using appropriate behavior and language.

-High School diploma/GED equivalent required.

-Must be 18 years of age or older.

Physical Demands

-Continual standing and walking during shift.

-Continual talking in person or on the phone during shift.

-Must be able to occasionally lift up to 50 lbs.