Front Desk Specialist - USFTGP UMSA RCO Front End

University-of-South-Florida-Tampa-General-Physicians; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of South Florida Tampa General Physicians is seeking a Front Desk Specialist to join the USFTGP UMSA RCO Front End team. You will support patient check-in/check-out, verify demographics, collect co-pays, and ensure all documentation is complete for smooth billing and patient flow.

You will use EPIC, coordinate with clinicians and staff, educate patients on financial policies, and help maintain a welcoming front office environment.

Qualifications

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.

Responsibilities

• Register patients, verify demographics, collect co-pays, prepare required paperwork and assist with scheduling.
• Assist with check-in and check-out workflows to ensure smooth patient flow and accurate billing.

Skills

Patient registration

Scheduling

Customer service

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260004DX)

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

• High School Diploma or G.E.D. – Required.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
  Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
  Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.