Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital; Saint Petersburg (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Tampa General Hospital is seeking a Front Desk Specialist to provide patient-facing support at check-in and check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure all documentation is complete for smooth patient flow and proper billing.

Responsibilities include interacting with clinicians and staff to support coordinated care, educating patients on financial policies, and maintaining a welcoming front office environment with accurate cash handling

Qualifications

• High School Diploma or GED required.
• Experience in healthcare, medical office, clinic, or customer-facing administrative environment as front desk or patient service.

Responsibilities

• Assist with patient check-in/check-out using EPIC.
• Verify demographics and collect co-payments.
• Prepare paperwork, assist with scheduling, and ensure complete documentation for billing.
• Communicate with physicians, nurses, and staff to support coordinated care and positive patient experience.
• Screen patients for required pre-certifications, authorizations, or referrals and educate on financial policies.

Skills

Front desk experience

Customer service

Medical office

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260004DZ)

Job Description

Front Desk Specialist - USFTGP UMSA RCO Front End - ( 260004DZ )

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Qualifications

• High School Diploma or G.E.D. – Required.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
  Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
  Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.