Front Desk Specialist - USFTGP UMSA RCO Front End

University-of-South-Florida-Tampa-General-Physicians; Saint Petersburg (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

University of South Florida Tampa General Physicians seeks a Front Desk Specialist for USFTGP UMSA RCO Front End. You will perform patient check-in and check-out in EPIC, verify demographics, collect co-pays, prep paperwork, assist with scheduling, and ensure complete documentation to support accurate billing and smooth patient flow.

You will educate patients on financial policies, balance cash drawer, reconcile payments, and maintain a welcoming, professional front office.

Qualifications

• High School Diploma or G.E.D. – Required.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Responsibilities

• Handle patient check-in and check-out using EPIC and verify demographics.
• Collect co-pays and manage basic front desk financial functions (billing-related).
• Prepare required paperwork, assist with scheduling, and ensure complete documentation for accurate billing.
• Communicate with physicians, nurses, and administrative staff to support coordinated care and a positive patient experience.
• Screen patients for pre-certifications, authorizations, or referrals and educate them on financial policies and procedures.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Front desk operations

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260004DZ)

Front Desk Specialist - USFTGP UMSA RCO Front End - ( 260004DZ )

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

• High School Diploma or G.E.D. – Required.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
  Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
  Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.