Front Desk Specialist, Recreation Center (Flexible Hours)

Abilene Zoological Gardens; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Abilene Recreation Center is seeking a Customer Service Representative II/III to be the first point of contact for members and guests. You will handle check-ins, registrations, and general inquiries while supporting daily operations with a friendly demeanor.

Responsibilities include processing payments, maintaining the front desk, and assisting with events. Flexible hours and team collaboration are expected in this fast-paced environment.

Qualifications

• Experience in customer service or front desk operations.
• Ability to work flexible hours including mornings, nights, and weekends.
• Knowledge of recreation programs and facility policies.
• Strong cash handling and basic accounting practices.
• Familiarity with safety guidelines and emergency procedures.

Responsibilities

• Greet visitors and provide friendly, professional assistance.
• Manage member check-ins, verify memberships, and process guest passes.
• Handle program registrations and class sign-ups in the center system.
• Answer phones, respond to inquiries, and direct calls to staff.
• Process payments for memberships and program fees with receipts.
• Maintain a clean front desk and lobby area and stock materials.
• Assist with distributing equipment and tracking returns.
• Monitor facility usage and enforce safety rules.
• Report maintenance or safety concerns to supervisors.

Skills

Customer service

Front desk

Cash handling

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Recreation management software

POS systems

Microsoft Office

Job description

City of Abilene Recreation Center is seeking a Customer Service Representative II/III to be the first point of contact for members and guests. You will handle check-ins, registrations, and general inquiries while supporting daily operations with a friendly demeanor.

Responsibilities include processing payments, maintaining the front desk, and assisting with events. Flexible hours and team collaboration are expected in this fast-paced environment.