Lead Front Desk & Member Services (Flexible Hours)

Abilene; Abilene (TX); Hybrid; USD 21,000 - 29,000; Full time

Job summary

City of Abilene recreation center seeks a customer service representative to serve as the first point of contact for members and guests. You will handle check-ins, registrations, payments, and inquiries to ensure smooth daily operations.

Responsibilities include greeting visitors, processing memberships, using recreation management software, and supporting events during peak times. A high school diploma or GED is required, with strong cash handling and communication skills essential.

Qualifications

• One year experience in customer service or front desk operations.
• Knowledge of recreation programs, activities, and facility policies.
• Ability to operate a multi-line phone system and greet visitors professionally.

Responsibilities

• Greet visitors; assist with programs, services, and policies.
• Manage member check-ins, verify members, and process guest passes.
• Handle registrations, class sign-ups, and use the center’s software system.

Skills

Customer service

Public relations

Cash handling

Conflict resolution

Multitasking

Education

High School diploma or GED

Tools

POS systems

Recreation management software

Job description

City of Abilene recreation center seeks a customer service representative to serve as the first point of contact for members and guests. You will handle check-ins, registrations, payments, and inquiries to ensure smooth daily operations.

Responsibilities include greeting visitors, processing memberships, using recreation management software, and supporting events during peak times. A high school diploma or GED is required, with strong cash handling and communication skills essential.