Front Desk Specialist: Patient Experience & Scheduling

Ortholonestar; Dallas (TX); On-site; USD 22,041 - 30,307; Full time

Job summary

CC-Carrell Clinic in Dallas, TX is seeking an experienced Front Desk Receptionist to greet patients, answer calls, schedule appointments, and ensure smooth front-office operations. The role supports patient satisfaction and provider efficiency by maintaining patient records, processing payments, and coordinating communication between patients and departments.

Candidates should have a high school diploma and at least 2 years in a medical office, with strong communication skills and proficiency in

Qualifications

• High school diploma or equivalent required.
• 2+ years of medical office experience preferred.
• Strong communication and receptionist skills required.

Responsibilities

• Greet patients/visitors in person and by phone.
• Answer questions, ease concerns, and maintain the reception area.
• Provide intake forms and office policies to patients.

Skills

Strong phone & communication skills

Office equipment familiarity

EMR systems

Microsoft Office

Insurance rules & pre-authorizations

Information lookup

Payer policies interpretation

Clinic operations

Education

High school diploma or equivalent

Tools

MergePac

Microsoft Office

EMR systems

Job description

CC-Carrell Clinic in Dallas, TX is seeking an experienced Front Desk Receptionist to greet patients, answer calls, schedule appointments, and ensure smooth front-office operations. The role supports patient satisfaction and provider efficiency by maintaining patient records, processing payments, and coordinating communication between patients and departments.

Candidates should have a high school diploma and at least 2 years in a medical office, with strong communication skills and proficiency in