Front Desk Specialist — Patient Experience & Scheduling

Physiofit Physical Therapy & Sports Performance; Cornelius (NC); On-site; USD 22,000 - 29,000; Full time

Job summary

Physiofit Physical Therapy & Sports Performance in Cornelius, NC is seeking a Front Desk Receptionist to join our on-site team. The role greets patients, manages check-in/out, and ensures a friendly first impression while coordinating appointments and payments.

You will support front desk workflows, handle intake paperwork, and assist with insurance coordination alongside therapists and billing staff to maintain accurate records and a smooth clinic operation.

Qualifications

• Strong customer service and communication to interact with patients, visitors, and staff.
• Professional phone etiquette and experience handling multi-line systems.
• Knowledge of receptionist duties: greeting, scheduling, front desk workflows.
• Data entry, record keeping, filing, and basic office software proficiency.

Responsibilities

• Greet patients and visitors, manage check-in and check-out processes.
• Answer and direct calls, schedule and confirm appointments.
• Handle patient intake paperwork and maintain accurate records.
• Process payments and coordinate insurance information with clinical and billing staff.
• Perform general clerical duties: filing, scanning, organizing front office materials.
• Collaborate with therapists and administrative team to support smooth clinic operations.

Skills

Customer service

Phone etiquette

Front desk duties

Clerical skills

Confidentiality

Organization

Healthcare experience

Education

High school diploma

Job description

Physiofit Physical Therapy & Sports Performance in Cornelius, NC is seeking a Front Desk Receptionist to join our on-site team. The role greets patients, manages check-in/out, and ensures a friendly first impression while coordinating appointments and payments.

You will support front desk workflows, handle intake paperwork, and assist with insurance coordination alongside therapists and billing staff to maintain accurate records and a smooth clinic operation.