Front Desk Specialist – Patient Care & Growth Path

Spire Orthopedic Partners; City of Poughkeepsie (NY); Vor Ort; USD 25.000 - 31.000; Vollzeit

Zusammenfassung

Spire Orthopedic Partners in Poughkeepsie, NY is seeking an Entry level Office Administrator who will oversee front desk operations, greet patients, and support office staff to ensure smooth daily workflows. You will coordinate scheduling, assist with billing and insurance guidelines, balance receipts, and help maintain a professional, patient‑focused environment across our multi-site network.

Strong communication and organizational skills, high school diploma, and 2 years in a medical office

Qualifikationen

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Must possess excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Aufgaben

• Monitor reception/front desk staff.
• Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them.
• Communicate routinely with clinical staff regarding potential delays.
• Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager.
• Provide guidance to office staff when new policies/procedures are being implemented or followed up on.
• Monitor staff’s adherence to policy and procedure, address policy and procedure concerns with the employee and report to leadership.
• Handle all urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service/check-out to ensure coding appears complete.
• Submit daily billing slips.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests filled directly by our office.
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co‑workers and administration.
• Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage.
• Coordinate rescheduling of appointments cancelled by the practice.
• Notate cancelled or rescheduled appointments.
• Assist patients and/or family members with any requests.
• Perform other duties as assigned.

Kenntnisse

Customer service

Verbal and written communication

Organized and detail oriented

Ausbildung

High School diploma or equivalent

Tools

MS Office

Jobbeschreibung

Spire Orthopedic Partners in Poughkeepsie, NY is seeking an Entry level Office Administrator who will oversee front desk operations, greet patients, and support office staff to ensure smooth daily workflows. You will coordinate scheduling, assist with billing and insurance guidelines, balance receipts, and help maintain a professional, patient‑focused environment across our multi-site network.

Strong communication and organizational skills, high school diploma, and 2 years in a medical office