Patient Experience Front Desk Specialist

Spire Orthopedic Partners; Town of Rhinebeck (NY); Sur place; USD 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Excellent growth opportunities

Generous PTO

Benefits package including health, etc

Résumé du poste

Spire Orthopedic Partners is seeking an Entry level Office Support role in Rhinebeck, NY. The position supports the front desk and Office Manager, ensuring smooth daily operations and patient care.

Responsibilities include greeting patients, managing appointments, processing billing, and maintaining office policies. The ideal candidate has a high school diploma, strong customer service and communication skills, and basic MS Office experience.

Qualifications

• High school diploma or equivalent required.
• 2 years' experience in a Medical Office desired.
• Excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Responsabilités

• Monitor reception/front desk staff.
• Communicate with the Office Manager regarding staff disciplinary issues.
• Communicate with clinical staff regarding potential delays.
• Manage front office supply stock and order replenishments with approval from the Office Manager.
• Provide guidance to office staff when new policies are implemented.
• Address policy and procedure concerns with employees and report to leadership.
• Handle urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service to ensure complete coding.
• Submit daily billing slips.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests.
• Open and close office before/after business hours.
• Assist patients and family members with requests.
• Maintain a professional work atmosphere with staff and patients.
• Attach authorizations to appointments and educate patients on insurance guidelines.
• Coordinate rescheduling of appointments and notate cancellations.

Connaissances

Customer service

Verbal communication

Written communication

Organizational skills

MS Office

Attention to detail

Phone etiquette

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

Spire Orthopedic Partners is seeking an Entry level Office Support role in Rhinebeck, NY. The position supports the front desk and Office Manager, ensuring smooth daily operations and patient care.

Responsibilities include greeting patients, managing appointments, processing billing, and maintaining office policies. The ideal candidate has a high school diploma, strong customer service and communication skills, and basic MS Office experience.