Front Desk Operations & Patient Experience Lead

Spire Orthopedic Partners; Village of Rhinebeck (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Spire Orthopedic Partners seeks a proactive Front Desk / Office Administrator at our Rhinebeck, NY site. You will manage receptionist duties, assist patients, and support Office Manager with policy implementations and billing tasks.

The ideal candidate brings 2+ years in a medical office, excellent communication, and strong MS Office skills to ensure smooth daily operations and a professional patient experience.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Responsibilities

• Monitor reception/front desk staff.
• Communicate regularly with the Office Manager regarding staff issues.
• Manage front office supply stock and orders.
• Provide guidance to office staff on new policies.
• Monitor staff adherence to policy and report concerns.
• Handle urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service and submission.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests.
• Open and close office before/after hours.
• Assist patients and family with requests.
• Attach authorizations and educate patients on insurance guidelines.
• Coordinate rescheduling and notate changes.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Detail oriented

Organized

Education

High school diploma

Tools

MS Office

Job description

Spire Orthopedic Partners seeks a proactive Front Desk / Office Administrator at our Rhinebeck, NY site. You will manage receptionist duties, assist patients, and support Office Manager with policy implementations and billing tasks.

The ideal candidate brings 2+ years in a medical office, excellent communication, and strong MS Office skills to ensure smooth daily operations and a professional patient experience.