Front Desk Specialist

Spire Orthopedic Partners; City of Poughkeepsie (NY); On-site; USD 25,000 - 31,000; Full time

Job summary

Spire Orthopedic Partners in Poughkeepsie, NY is seeking an Entry level Office Administrator who will oversee front desk operations, greet patients, and support office staff to ensure smooth daily workflows. You will coordinate scheduling, assist with billing and insurance guidelines, balance receipts, and help maintain a professional, patient‑focused environment across our multi-site network.

Strong communication and organizational skills, high school diploma, and 2 years in a medical office

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Must possess excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Responsibilities

• Monitor reception/front desk staff.
• Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them.
• Communicate routinely with clinical staff regarding potential delays.
• Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager.
• Provide guidance to office staff when new policies/procedures are being implemented or followed up on.
• Monitor staff’s adherence to policy and procedure, address policy and procedure concerns with the employee and report to leadership.
• Handle all urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service/check-out to ensure coding appears complete.
• Submit daily billing slips.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests filled directly by our office.
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co‑workers and administration.
• Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage.
• Coordinate rescheduling of appointments cancelled by the practice.
• Notate cancelled or rescheduled appointments.
• Assist patients and/or family members with any requests.
• Perform other duties as assigned.

Skills

Customer service

Verbal and written communication

Organized and detail oriented

Education

High School diploma or equivalent

Tools

MS Office

Job description

Job Details

Level: Entry, Job Location: Poughkeepsie, NY 12601, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: $17.85 - $22.30 Hourly, Travel Percentage: Some travel between company locations, Job Shift: Day, Job Category: Customer Service

Who we are

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do

• Monitor reception/front desk staff.
• Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them.
• Communicate routinely with clinical staff regarding potential delays.
• Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager.
• Provide guidance to office staff when new policies/procedures are being implemented or followed up on.
• Monitor staff’s adherence to policy and procedure, expected to address policy and procedure concerns with the employee promptly and then immediately report to the appropriate leader.
• Handle all urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service/check-out to ensure that coding appears to be complete.
• Submit daily billing slips.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests filled directly by our office.
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co‑workers and administration.
• Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage.
• Coordinate rescheduling of appointments cancelled by the practice.
• Notate cancelled or rescheduled appointments.
• Assist patients and/or family members with any requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Must possess excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

What we offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).