Front Desk Specialist — Insurance Office with Growth & Training

State Farm; Fairfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Pierce Brown - State Farm Agent is seeking a receptionist to join our team and support daily operations in a customer‑facing role. You will greet clients, manage calls, schedule appointments, and maintain customer records with a focus on service quality and accuracy.

The ideal candidate is organized, detail‑oriented, and eager to learn within the insurance industry. If you enjoy a supportive role and developing in a fast‑paced environment, apply to become a valued member of our team.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service experience

Communication skills

Organizational skills

Sales conversations

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Pierce Brown - State Farm Agent is seeking a receptionist to join our team and support daily operations in a customer‑facing role. You will greet clients, manage calls, schedule appointments, and maintain customer records with a focus on service quality and accuracy.

The ideal candidate is organized, detail‑oriented, and eager to learn within the insurance industry. If you enjoy a supportive role and developing in a fast‑paced environment, apply to become a valued member of our team.