Front Desk Specialist I

Baylor College of Medicine; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Baylor College of Medicine in Houston is seeking a Front Desk Specialist I to be the first point of contact for patients and families during visits, greeting them and guiding them through the check-in process. You will collect demographic, financial and insurance information, perform EPIC data entry, process copays, and help coordinate scheduling, referrals, and patient communications.

This position emphasizes accuracy, courteous service, and teamwork with clinicians and billing staff in a

Qualifications

• High School diploma or GED.
• No experience required.
• Preferred: 1 year of patient access or healthcare/customer service experience.

Responsibilities

• Greet patients and collect demographic, financial, and insurance information.
• Enter data in EPIC and manage MyChart status.
• Collect copays and reconcile daily payments.
• Answer questions and route calls; schedule appointments.
• Provide administrative support and assist with referrals.

Skills

Customer service

Healthcare support

Communication

Education

High School diploma or GED

Tools

EPIC

MyChart

Job description

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Front Desk Specialist I provides initial patient-family contact and maintains the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Some of the primary duties include greeting patients and obtaining demographic, financial and insurance information.

Job Duties

• Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays; handles daily reconciliation of all payments and petty cash.
  Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends mandatory Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits and referrals.
• Distributes patient documents and scanning documents in EPIC.
• E-Verifies patient insurance for clinic procedures.
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Reviews Department Appointments Report (DAR) for assigned daily tasks.
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.
• Provides varied, job-related administrative support as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• 1 year of patient access or equivalent customer service or healthcare experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.