Front Desk Specialist I

Women In Science; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor College of Medicine in Houston, TX seeks a Front Desk Specialist I to provide first contact with patients and maintain rapport throughout visits. Responsibilities include greeting patients, collecting demographics, and assisting with insurance details.

Primary duties cover check-in/out, data entry in EPIC, scheduling, and serving as a liaison between patients, physicians, and billing. No visa sponsorship is available and some roles require insurance verification.

Qualifications

• High School diploma or GED.
• No experience required.
• Preferred: 1 year of patient access or healthcare experience.

Responsibilities

• Greets patients and collects demographic, financial and insurance information.
• Calculates and collects time-of-service payments.
• Answers telephone and routes calls to appropriate staff.
• Manages patient appointments and referrals.
• Verifies patient insurance in EPIC and updates records.
• Provides administrative support as needed.

Skills

Customer service

Communication

Data entry

EPIC data entry

Education

High School diploma or GED

Tools

EPIC

MyChart

Job description

Baylor College of Medicine

Houston, TX

The Front Desk Specialist I provides initial patient-family contact and maintains the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Some of the primary duties include greeting patients and obtaining demographic, financial and insurance information.

Job Duties

• Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays; handles daily reconciliation of all payments and petty cash. Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends mandatory Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits and referrals.
• Distributes patient documents and scanning documents in EPIC.
• E-Verifies patient insurance for clinic procedures.
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Reviews Department Appointments Report (DAR) for assigned daily tasks.
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.
• Provides varied, job-related administrative support as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• 1 year of patient access or equivalent customer service or healthcare experience.

Work Authorization Requirement

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

- Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective.
- Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve.
- Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.