Front Desk Coordinator (31906)

The Specialty Alliance; Columbia Township (MO); On-site; USD 35,000 - 42,000; Full time

Job summary

GI Alliance is seeking a front office assistant to perform clerical duties, answer phones, schedule appointments, and manage patient records in an EMR system.

Responsibilities include data entry, handling payments, filing, and ensuring confidentiality while maintaining an efficient front desk environment.

Qualifications

• High school diploma or GED is required.
• Minimum two years of experience in a medical office, front office or scheduling preferred.
• Entry level or up to 4 years with supervision depending on basic requirements.

Responsibilities

• Answer and screen high volume calls and record messages.
• Schedule patient appointments and procedures per policy.
• Check-in and check-out patients on arrival and departure.
• Collect information, complete registration forms.
• Process payments and reconcile charges daily.
• Maintain and organize patient charts in EMR.
• Transcribe letters and create forms as needed.
• Keep files confidential and maintain front office efficiency.

Skills

Phone etiquette

Scheduling

Data entry

Verbal communication

Organization

Confidentiality

Filing

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft PowerPoint

Email

Internet

Job description

Position Purpose

Performs various clerical duties for office manager or providers including answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities

• Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy; provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Requirements for Level I Status:

• Entry level (1–4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e‑mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

Equal Opportunity Employer

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

EEO/AA-M/F/disabled/protected veteran