Front Desk Specialist I

Baylor College of Medicine; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Baylor College of Medicine is seeking a Front Desk Specialist I to serve as the first point of contact for patients and families. You will greet patients, collect demographics, financial and insurance information, and support EPIC data entry and MyChart setup.

Responsibilities include collecting copays, reconciling payments, answering inquiries, coordinating appointments and referrals, and coordinating with billing and clinical staff.

Qualifications

• High School diploma or GED required.
• No experience required.
• Preferred: 1 year of patient access or healthcare/customer service experience.

Responsibilities

• Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays; handles daily reconciliation of all payments and petty cash. Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends mandatory Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits and referrals.
• Distributes patient documents and scanning documents in EPIC.
• E-Verifies patient insurance for clinic procedures.
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Reviews Department Appointments Report (DAR) for assigned daily tasks.
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.
• Provides varied, job-related administrative support as needed.
• Performs other job-related duties as assigned.

Skills

Customer service

Education

High School diploma or GED

Job description

Summary

The Front Desk Specialist I provides initial patient-family contact and maintains the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Some of the primary duties include greeting patients and obtaining demographic, financial and insurance information.

Summary

The Front Desk Specialist I provides initial patient-family contact and maintains the continuity of patient rapport throughout the patient’s visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. Some of the primary duties include greeting patients and obtaining demographic, financial and insurance information.

Job Duties

• Greets patients and obtains demographic, financial and insurance information; enters or updates data in EPIC; establishes MyChart account status (activation and confirmation).
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays; handles daily reconciliation of all payments and petty cash. Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Attends mandatory Front Desk team meetings.
• Manages patient appointments and schedules follow-up visits and referrals.
• Distributes patient documents and scanning documents in EPIC.
• E-Verifies patient insurance for clinic procedures.
• Acts as liaison between patients, physicians, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff, and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Reviews Department Appointments Report (DAR) for assigned daily tasks.
• Completes 72-hour daily confirmation, No Show follow-up and Telehealth calls.
• Provides varied, job-related administrative support as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• 1 year of patient access or equivalent customer service or healthcare experience.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.