Front Desk Specialist: Healthcare Reception & Support

Conemaugh Health System, Duke LifePoint Healthcare; Johnstown (Cambria County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off and insurance

Tuition assistance and loan support

Job summary

Conemaugh Memorial Medical Center, part of Lifepoint Health, seeks a Front Desk team member to deliver exceptional patient experiences. You will register patients, verify demographics and insurance, schedule appointments, and handle check-in/check-out with accuracy in the EMR/Clockwise systems, while maintaining a welcoming lobby.

The role emphasizes strong interpersonal skills, attention to detail, and professional appearance.

Qualifications

• High school diploma or equivalent.
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a stressful environment.
• Ability to read, write, and perform basic math; excellent interpersonal skills.
• Technology proficiency with MS Office, EMR, and Clockwise software.
• Strong organizational skills and attention to detail.
• Professional appearance and manner.
• Knowledge of insurance and medical terminology preferred.

Responsibilities

• Register patients and collect demographic, billing, and clinical information in the registration system.
• Greet patients and manage check-in/check-out; log patients into the EMR and Clockwise systems.
• Verify patient demographics and insurance information; update as needed.
• Schedule appointments, distribute mail, answer phones and inquiries.
• Forward messages to clinical staff per protocol.
• Collect patient payments and balance cash drawer during shifts.
• Call patients for follow-up as needed; maintain lobby cleanliness and office organization.
• Perform other duties as required.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Clockwise system

EMR software

Microsoft Office

Job description

Conemaugh Memorial Medical Center, part of Lifepoint Health, seeks a Front Desk team member to deliver exceptional patient experiences. You will register patients, verify demographics and insurance, schedule appointments, and handle check-in/check-out with accuracy in the EMR/Clockwise systems, while maintaining a welcoming lobby.

The role emphasizes strong interpersonal skills, attention to detail, and professional appearance.