Front Desk Representative

Conemaugh Health System, Duke LifePoint Healthcare; Johnstown (Cambria County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off and insurance

Tuition assistance and loan support

Job summary

Conemaugh Memorial Medical Center, part of Lifepoint Health, seeks a Front Desk team member to deliver exceptional patient experiences. You will register patients, verify demographics and insurance, schedule appointments, and handle check-in/check-out with accuracy in the EMR/Clockwise systems, while maintaining a welcoming lobby.

The role emphasizes strong interpersonal skills, attention to detail, and professional appearance.

Qualifications

• High school diploma or equivalent.
• Critical thinking, decisive judgment, and ability to work with minimal supervision in a stressful environment.
• Ability to read, write, and perform basic math; excellent interpersonal skills.
• Technology proficiency with MS Office, EMR, and Clockwise software.
• Strong organizational skills and attention to detail.
• Professional appearance and manner.
• Knowledge of insurance and medical terminology preferred.

Responsibilities

• Register patients and collect demographic, billing, and clinical information in the registration system.
• Greet patients and manage check-in/check-out; log patients into the EMR and Clockwise systems.
• Verify patient demographics and insurance information; update as needed.
• Schedule appointments, distribute mail, answer phones and inquiries.
• Forward messages to clinical staff per protocol.
• Collect patient payments and balance cash drawer during shifts.
• Call patients for follow-up as needed; maintain lobby cleanliness and office organization.
• Perform other duties as required.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Clockwise system

EMR software

Microsoft Office

Job description

Varied Daylight hours, Monday through Friday.

Your Experience Matters

Conemaugh Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. In this Front Desk position, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

Join the Family Medicine Residency Program at Memorial Medical Center - Family Medicine. The goal of this team member is to provide superior customer service to both patients and other staff members.

How You'll Contribute

A Front Desk team member who excels in this role:

• Register patients and ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system promptly and accurately.
• Greet patients and handle check-in and check-out, including use of the Clockwise system; enter demographics, scan patient information into the EMR, and properly log patients into the system.
• Verify patient demographic and insurance information and update it as needed.
• Schedule patient appointments, distribute daily mail, and answer phones and inquiries.
• Forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Collect patient payments and maintain accurate accounting of the cash drawer during each shift.
• Call patients to follow up on their visit to MAUC, as needed.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Perform other duties as required.

What We're Looking For

Applicants must have a high school diploma or equivalent. Additional requirements include:

• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision, handle a stressful environment, and take appropriate action.
• Ability to read, write, and perform basic mathematical functions; excellent interpersonal skills to interact effectively and courteously with patients, families, and other staff.
• Technology proficiency, including familiarity with Microsoft Office Suite and the ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Strong organizational skills, attention to detail, and the ability to work well under pressure and complete daily tasks and data entry efficiently and accurately.
• Professional appearance and manner.
• Knowledge of insurance and medical terms and policies preferred, but not required.

Schedule: Varied daylight hours, Monday through Friday.

Reports to: Practice Manager

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More About Conemaugh Memorial Medical Center

Memorial Medical Center - Family Medicine is the setting for this Family Medicine Residency Program front desk position.

EEOC Statement

Conemaugh Memorial Medical Center is an Equal Opportunity Employer. Conemaugh Memorial Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.