Front Desk Specialist

Paycom - ATS; North Chelmsford (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

Spire Orthopedic Partners is seeking a friendly medical office receptionist to support patient flow and front-desk operations. You will verify insurance, collect copays, check in patients, and assist with charting and test results to ensure timely appointments.

Candidates should have a High School diploma or GED and at least one year of medical office experience. Knowledge of HIPAA, insurance policies, and EMR systems (Athena/Centricity, Medi-Tech) is preferred.

Qualifications

• High School diploma or GED required.
• One year of medical office experience preferred.
• Knowledge of HIPAA and regulatory policies.
• Knowledge of insurance regulations, policies, and procedures.
• Knowledge of medical office procedures, terminology.
• Experience with electronic medical systems is a plus (Athena/Centricity, Medi-Tech).
• Telephone protocol and professional etiquette; strong communication skills.

Responsibilities

• Answer and triage incoming calls.
• Check in patients for appointments (verify insurance, referrals, demographics).
• Cover charts and review test results/lab results.
• Verify insurance eligibility.
• Collect copayments and balances.
• Ensure all notes and test results are available for the appointment.
• Escort patients to exam rooms as needed.
• Cover co-workers’ vacation/sick/personal time as required.
• Perform closing tasks and stay with providers until finished every other week.
• Other duties as assigned by managers and leads.

Skills

Verbal communication

Written communication

Telephone etiquette

Customer service

Multi-tasking

Computer literacy (Windows)

Education

High School diploma or GED

Tools

Athena/Centricity

Medi-Tech

Job description

Who we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Answering and triaging incoming calls.Check in patients for their appointments (verify insurance information, referrals, demographics, etc).Covering charts (last office note, diagnostic test results, lab results, etc).Verify insurance eligibility.Collect copayments and outstanding balances (batch and balance at end of day).Verify that all test results and office notes are available for the patient’s appointment.Bring patients to exam rooms if needed.Cover co-workers’ vacation/sick/personal time.Perform closing tasks (stay with a co-worker until the providers are finished) in the office once every other week.Other duties as assigned by managers and leads.Who you are:Qualifications:High School diploma or GED Required.One-year medical office experience. Health care receptionist experience preferred.Knowledge of HIPAA and other regulatory policies.Knowledge of Insurance regulations, policies, and procedures.Knowledge of medical office procedures, policies, practices and medical terminology.Knowledge of electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.Telephone protocol and professional etiquette; strong communication skills, verbal and written.Extensive customer service experience.Proven ability to multi-task.Computer skills, being proficient with Windows based software.Strong problem-solving skills and ability to think quickly, professionally, and efficiently.Ability to represent our organization in a professional manner.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).