Front Desk Specialist

Spire Orthopedic Partners; City of Kingston (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

Spire Orthopedic Partners seeks a diligent front desk administrator to support daily operations at our Kingston location. You will supervise front desk staff, manage patient check-in, and coordinate with clinicians and the Office Manager to ensure smooth operations.

Responsibilities include monitoring policy adherence, handling patient inquiries, and supporting billing and scheduling processes. Strong communication and organizational skills are essential to deliver excellent patient experiences

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Responsibilities

• Monitor reception/front desk staff and greet patients.
• Communicate with Office Manager about staff issues and delays with clinical staff.
• Manage front office supply stock and order replenishments with approval.
• Provide guidance to office staff on new policies/procedures.
• Address policy concerns with employees and report to leadership.
• Handle urgent physician and patient complaints and ensure issues are resolved.
• Review day-end tasks and verify billing slips at checkout.
• Balance daily receipts and enter payments for medical records requests.
• Open and close office and assist patients and family members with requests.

Skills

Customer service

Communication

Detail oriented

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Responsibilities/Duties:

What you’ll do:

• Monitor reception/front desk staff.
• Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them.
• Communicate routinely with clinical staff regarding potential delays.
• Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager.
• Provide guidance to office staff when new policies/procedures are being implemented or followed up on.
• Monitor staff’s adherence to policy and procedure, expected to address policy and procedure concerns with the employee promptly and then immediately report to the appropriate leader.
• Handle all urgent physician and patient complaints.
• Greet all patients and office guests.
• Print and verify day end review.
• Review billing slips at time of service/check-out to ensure that coding appears to be complete.
• Submit daily billing slips.
• Balance daily receipts against TOS report.
• Enter payments for medical records requests filled directly by our office.
• Open and close office prior to and following business hours.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration.
• Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage.
• Coordinate rescheduling of appointments cancelled by the practice.
• Notate cancelled or rescheduled appointments.
• Assist patients and/or family members with any requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Must possess excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

What We Offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).