Surgical Coordinator

Paycom - ATS; North Chelmsford (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Spire Orthopedic Partners is seeking a Medical Office Scheduler/Receptionist to coordinate surgeries with hospitals or surgical centers, verify insurance, and schedule pre-op tests. The role requires HIPAA familiarity and EMR experience, with strong communication and teamwork in a medical office setting.

The successful candidate will manage patient interactions, maintain confidentiality, and support scheduling policies while contributing to a collaborative, growth-oriented environment.

Qualifications

• High School diploma or GED; Bachelor's degree preferred.
• One-year medical office experience.
• Familiarity with HIPAA and medical regulations.
• Knowledge of electronic medical systems (EMR) such as Athena/Medi-Tech a plus.
• Ability to interpret and apply guidelines and procedures.
• Professional telephone protocol and etiquette.

Responsibilities

• Coordinate physician requested surgeries with hospitals or surgical centers.
• Verify patient insurance and referrals are on file and valid.
• Schedule pre-op testing and inform patients of procedures.
• Enter messages and details into the EMR system.
• Communicate with patients about surgical process and responsibilities.
• Follow up on cancellations, insurance changes, and reschedules.
• Maintain confidentiality per HIPAA and participate in required meetings.

Skills

Verbal communication

Written communication

Team player

Professional etiquette

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Athena EMR

Medi-Tech EMR

Job description

Who we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Coordinate physician requested surgeries for patient with hospital and/or surgical center.Verify patient’s insurance and referrals are on file and valid.Verify patient’s health status to ensure all clearances are obtained.Discuss scheduling process with patient and confirm booking date with patient and facility.Order necessary equipment for procedure.Schedule pre-op testing for patients if necessary.Send informational packets to patients prior to surgery.If workers compensation; patient verifies with adjustor, complete U/R request and await approval and or comp department negotiation prior to scheduling surgery.Once surgery date is scheduled and confirmed, patient post-op visits are scheduled and H&P if necessary, according to established protocols.Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. regarding patient care.Maintain appointment computer scheduling is in accordance with office scheduling policies.Enter detailed messages from patients, hospitals, pharmacies, etc. into the EMR system.Communicate with patients to assist with questions in accordance with established protocol, ensuring patients understand the surgical process and their responsibilities as the patient.Follow up on surgical cancellations, insurance changes, reschedules, etc.Knowledge of insurance policies and procedures for prior authorizations, staying up to date with insurance regarding any changes.Provide additional support for other schedulers as assigned.Perform various computer functions supporting specific responsibilities.Attend required meetings/in-services and participate in committees.Participate in educational and professional development activities consistent with business needs.Maintain strictest confidentiality of medical/company information.Be knowledgeable and follow all HIPAA Regulations.Perform other related work as required.Who you are:Qualifications:High School diploma or GED. Bachelor’s degree preferred.One-year medical office experience. Previous Medical Receptionist/Secretary experience preferred.Familiarity with HIPAA, insurance regulations, policies, procedures and other regulatory policies.Knowledge of common safety hazards and precautions to establish a safe working environment.Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.Electronic medical systems are a plus, including Athena, Medi-Tech and the like.Ability to interpret, adapt and apply guidelines and procedures.Develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understanding.Must be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalism.Promotes teamwork through collaboration.Represents the clinic in a professional manner.Able to maintain strict confidentiality on all patient issues.Excellent verbal and written communication skills.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).