Bilingual Administrative Assistant

Action Inc.

Peabody (MA)

On-site

USD 33,062 - 35,817

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Life Insurance

AD&D

Long term disability

Employee Assistance Program (EAP)

403(b) with generous match

Job summary

Action Inc. is seeking a Bilingual Administrative Assistant to support the Energy Department and its clients. The role emphasizes clerical tasks, data management, and exceptional customer service for Spanish-speaking clients.

Under supervision, you will help coordinate schedules, handle invoicing, and maintain confidential records, contributing to efficient operations and timely reporting. This full-time position offers comprehensive benefits and regular weekday hours.

Qualifications

Fluent in Spanish
Three years office/administrative experience
Excellent written and verbal communication skills
Detail-oriented with strong organizational skills
Proficiency with Microsoft Office, including Outlook
Ability to pass pre-employment background check and drug screen
Legal authorization to work in the United States (E-Verify)

Responsibilities

Handle customer intake and eligibility screening for clients.
Manage schedules and calendars for the energy department.
Process invoicing for vendor payments and reporting.
Provide customer support throughout energy efficiency measures.
Maintain electronic client files ensuring confidentiality and accuracy.
Prepare data collection for program reports.
Track program data via local and cloud-based project tools.
Create Excel and Word documents with formulas and mail merge.
Coordinate with partners to process referrals.

Skills

Spanish fluency

Excellent computer skills

Customer service

Written and verbal communication

Detail-oriented

Organizational skills

Proficiency with Microsoft Office &?

Outlook

Background check & drug screen

US work authorization (E-Verify)

Tools

Microsoft Office

Outlook

Web-based project management systems

Job description

Are you organized, detail-oriented, and great at multitasking? Do you thrive in a fast-paced, collaborative environment and enjoy supporting teams and clients with strong administrative and customer service skills?

We want to meet you!

Join our team as an Bilingual Administrative Assistant in the Energy Department. In this role, you'll help keep operations running smoothly by performing a variety of clerical and administrative tasks and providing exceptional service to Action Inc.'s clients.

Job Summary

The Bilingual Administrative Assistant will ensure complete access to available resources for Spanish speaking clients. Under the supervision of the Administrative Manager, the Bilingual Administrative Assistant also facilitates the efficient operation of the Energy Department by performing a variety of clerical and administrative tasks, and by providing exceptional customer service to Action Inc.'s clients.

Hours

Full Time, 35 Hours/week, Monday - Friday, 8:30 AM to 4:30 PM, NON-EXEMPT

Benefits

Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year

Duties/Responsibilities

Customer intake & eligibility screening for Action Inc. and Statewide Energy Efficiency Services
Manage schedules and calendars
Process invoicing for vendor payments and National Grid production reporting
Provide customer support throughout the process of energy efficiency measures delivery
Maintain electronic client files to ensure confidentiality, accuracy, and completion
Prepare data collection for reports as requested by program managers and directors
Assist in tracking of program data through various local and cloud-based project management systems
Create Excel and Word documents that contain calculation formulas, mail merge, design, etc.
Coordinate with network partners to process client referrals between the market rate and income eligible sectors
Respond to phone calls and emails, communicating respectfully and productively
Attend and participate in departmental, organization-wide, and other meetings
Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect
Other duties as assigned

Required Skills/Abilities

Must be fluent in Spanish
Excellent computer skills
Effective customer service skills
Excellent written and verbal communication skills
Detail-oriented and strong organizational skills
Proficiency in web-based project management systems, Microsoft suite, and Outlook preferred
Ability to comply with pre-employment background check and drug screen
Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hire

Education And Experience