Administrative/Operations Assistant

The Centers; Cleveland (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

The Centers is seeking an Administration/Operations Assistant — Front Desk to be the first point of contact for visitors and callers, providing professional administrative and operational support to the Administrative Office. This full-time role reports to the Executive Support Supervisor and focuses on creating a welcoming, organized environment across multiple locations.

The ideal candidate will have at least 2 years of administrative or customer service experience, strong communication, and

Qualifications

• Minimum of 2 years of experience in administrative support or a customer service function.
• Experience working across all levels of an organization and with the public.

Responsibilities

• Serve as the welcoming first point of contact for visitors, directing them to staff in a friendly and professional manner.
• Answer and route incoming calls to appropriate parties.
• Maintain the daily Front Desk sign-in sheet and information binder with accurate updates.
• Sort, distribute, and post mail across departments and locations; notify staff of deliveries.

Skills

Communication

Organization

Multitasking

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Administration/Operations Assistant — Front Desk

The Centers | Full-Time | Administrative Office

Why The Centers? At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

About The Role

The Administration/Operations Assistant is a vital presence at the heart of our organization. Reporting to the Executive Support Supervisor, this role serves as the primary point of contact at our Front Desk — the first face and voice that visitors, partners, and community members encounter when engaging with The Centers. You will provide professional administrative and operational support to the Administrative Office while helping to create a welcoming, courteous, and efficient environment for all.

This is a role for someone who takes pride in the details, thrives in a dynamic environment, and understands that exceptional administrative support is what allows mission‑driven work to move forward.

What You'll Do

Front Desk & Communications

• Serve as the welcoming first point of contact for all visitors, directing them to the appropriate staff in a friendly and professional manner
• Answer and route all incoming calls to the appropriate parties
• Maintain the daily Front Desk sign-in sheet and Front Desk Information binder, ensuring accuracy and timely updates

Mail & Document Management

• Sort, distribute, and post incoming and outgoing mail across departments and multiple locations
• Notify staff of package deliveries
• Manage and maintain organized paper and electronic filing systems for accurate documentation and timely record retrieval
• Support the timely processing of outgoing checks in collaboration with the Finance Department

Administrative & Operational Support

• Reconcile expense accounts and prepare related reports for senior leadership and the executive team
• Coordinate office supply ordering and maintain inventory
• Provide scheduling and calendar support for senior leadership
• Support catering coordination and conference space management for meetings and events

Other Duties As Assigned

Additional duties as assigned to support the organization’s needs.

What You Bring

Education: High school diploma or equivalent required

Experience

• Minimum of 2 years of experience in administrative support or a customer service function
• Demonstrated ability to work effectively across all levels of the organization and with the public

Skills

• Effective verbal and written communication skills with internal and external stakeholders
• Strong organizational skills and the ability to multitask in a fast‑paced environment
• Proficiency with personal computers and standard office equipment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, and related tools)
• Proven ability to handle highly confidential and sensitive information with discretion

Working Conditions This role operates in a professional office environment using standard office equipment. The position requires extended periods of sitting as well as standing, walking, and the use of hands and arms. Candidates should be able to bend, reach, and move or sort packages weighing up to 20 lbs.

Join a Team That Values You

The Centers is committed to building a positive workplace where health, wellbeing, and growth opportunities are real — not just words on a page. When organizations invest in the full employee experience — including meaningful work, strong management, and a culture of belonging — the results speak for themselves, for employees and for the communities they serve.

If you are someone who brings both professionalism and heart to your work, we want to hear from you.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required and is subject to change with or without notice in accordance with the needs of The Centers.

Equal Opportunity Employer: The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.