Front Desk Specialist

Spire Orthopedic Partners; South Farms (CT); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Spire Orthopedic Partners is seeking a friendly front desk associate to welcome patients, manage check-ins and check-outs, and handle daily office tasks in a fast-paced outpatient setting in Connecticut.

You will collect and verify insurance information, explain billing policies, schedule appointments, answer inquiries, and coordinate with clinical staff to ensure smooth patient flow. High school diploma required; strong communication and multitasking skills expected.

Qualifications

• High school diploma or equivalent required.
• Previous knowledge of check-in/check-out processes.
• Knowledge of insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multitask and provide reliable customer service.

Responsibilities

• Manage patient check-in and check-out with accurate data entry.
• Complete full patient registration.
• Educate patients on office and billing policies and insurance participation.
• Collect and verify patient insurance details; confirm eligibility; process co-pays/balances.
• Submit daily payment collection reports.
• Schedule follow-up appointments and manage cancellations/reschedules.
• Assist patients with tests, labs, imaging, referrals; obtain insurance authorization.
• Provide outstanding customer service; answer phones; direct calls.
• Manage record requests/releases with Medical Records Department.
• Open/close office as needed.
• Maintain a professional work environment.

Skills

Customer service

Data entry

Verbal communication

Multi-tasking

Insurance knowledge

Education

High school diploma or equivalent

Tools

MS Office

EMR system

Job description

Hours: Monday - Friday 11 am - 7 pmWho we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Manage patient check-in and check-out, ensuring accurate data entryComplete full patient registrationEducate and provide patients with office and billing policies and insurance participationEnsure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers)Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of serviceSubmit daily payment collection reportsSchedule follow up appointments, document cancelled or rescheduled appointmentsAssist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorizationProvide outstanding customer service and assistance to patientsAnswer phones, take messages, direct calls to appropriate department or staffManage record requests and releases in collaboration with Medical Records DepartmentOpen and close office as neededMaintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.All other duties as assignedWho you are:Qualifications:High school Diploma or equivalent.Previous knowledge of check-in and check-out process.Knowledge of Insurance policies and procedures.Excellent verbal and written communication skills.Ability to multi-task, manage time, has strong customer service skills, and is reliable.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).