Front Desk Specialist

Spire Orthopedic Partners; Middletown (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Compensation

Generous PTO benefits

Job summary

Spire Orthopedic Partners in Middletown, CT seeks an entry-level Customer Service Associate to manage patient check-in/out, registration, and insurance processing. The role requires clear communication and accuracy in data entry, with day shift hours 11 am–7 pm.

You will educate patients on policies, collect co-pays, and coordinate appointments while supporting a busy MSO environment across multiple practices.

Qualifications

• High school Diploma or equivalent.
• Experience with check-in/check-out processes.
• Knowledge of insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time with reliability.

Responsibilities

• Manage patient check-in and check-out, with accurate data entry.
• Complete full patient registration.
• Educate patients on office and billing policies and insurance participation.
• Ensure forms are completed and on file (insurance, referrals, authorizations, waivers).
• Collect and verify patient insurance details, confirm eligibility, and process co-pays and/or balances at time of service.
• Submit daily payment collection reports.
• Schedule follow-up appointments; document cancellations or reschedules.
• Coordinate tests, labs, imaging, outside referrals; obtain insurance authorization.
• Provide outstanding customer service and assistance to patients.
• Answer phones; take messages; direct calls to appropriate department.
• Manage record requests and releases with Medical Records.
• Open and close office as needed.
• Maintain professional, respectful work environment.
• All other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Data entry

Time management

Education

High School or Equivalent

Job description

Job Details

Level: Entry
Job Location: MSO MOSA 420 1410 - Middletown, CT 06457
Position Type: Full Time
Education Level: High School or Equivalent
Salary Range: $18.85 - $23.55 Hourly
Travel Percentage: Some travel between company locations
Job Shift: Day
Job Category: Customer Service
Hours: Monday - Friday 11 am - 7 pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Responsibilities/Duties:

• Manage patient check-in and check-out, ensuring accurate data entry
• Complete full patient registration
• Educate and provide patients with office and billing policies and insurance participation
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers)
• Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service
• Submit daily payment collection reports
• Schedule follow up appointments, document cancelled or rescheduled appointments
• Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization
• Provide outstanding customer service and assistance to patients
• Answer phones, take messages, direct calls to appropriate department or staff
• Manage record requests and releases in collaboration with Medical Records Department
• Open and close office as needed
• Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues
• All other duties as assigned

QualificationsWho you are:

• High school Diploma or equivalent.
• Previous knowledge of check-in and check-out process.
• Knowledge of Insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multi-task, manage time, has strong customer service skills, and is reliable.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").