Front Desk Specialist

Middlesex Orthopedic & Spine Associates; Middletown (CT); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Spire Orthopedic Partners in Connecticut seeks a friendly front desk associate to manage check-in/check-out, patient registrations, and insurance coordination. You will educate patients on billing policies, collect co-pays, and assist with scheduling while delivering outstanding service in a busy setting.

Ideal candidates have a high school diploma, knowledge of insurance processes, excellent verbal/written communication, and strong multi-tasking abilities.

Qualifications

• High school Diploma or equivalent.
• Experience with check-in/check-out processes.
• Knowledge of Insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multi-task, manage time, provide reliable service.

Responsibilities

• Manage patient check-in and check-out with accurate data entry.
• Complete full patient registration.
• Educate patients on office and billing policies and insurance participation.
• Verify insurance details, eligibility, and process co-pays/balances at visit.
• Schedule follow-ups and document cancellations or reschedules.
• Assist patients with coordinating tests, referrals, and authorizations.
• Provide outstanding customer service and handle phone calls.
• Maintain records requests in collaboration with Medical Records.
• Open/close office as needed and support a professional workplace.

Skills

Customer service

Multi-tasking

Time management

Verbal communication

Written communication

Education

High school diploma

Job description

Who we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.What you’ll do:Responsibilities/Duties:Manage patient check-in and check-out, ensuring accurate data entryComplete full patient registrationEducate and provide patients with office and billing policies and insurance participationEnsure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers)Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of serviceSubmit daily payment collection reportsSchedule follow up appointments, document cancelled or rescheduled appointmentsAssist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorizationProvide outstanding customer service and assistance to patientsAnswer phones, take messages, direct calls to appropriate department or staffManage record requests and releases in collaboration with Medical Records DepartmentOpen and close office as neededMaintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.All other duties as assignedWho you are:Qualifications:High school Diploma or equivalent.Previous knowledge of check-in and check-out process.Knowledge of Insurance policies and procedures.Excellent verbal and written communication skills.Ability to multi-task, manage time, has strong customer service skills, and is reliable.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).