Front Desk Specialist

Spire Orthopedic Partners; Middletown (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic environment

Diverse network

Benefits package

Generous PTO

401(k) plan

Competitive pay

Job summary

Spire Orthopedic Partners, a growing national MSO backed organization, seeks an entry-level Customer Service associate at its Middletown location. You will handle patient check-in/out, registrations, and explain office and billing policies to patients and their families.

The role requires a high school diploma, excellent communication skills, and the ability to multitask while delivering friendly service. Day shifts are available with some travel between company locations and competitive

Qualifications

• High school diploma or equivalent required.
• Experience with check-in/check-out processes.
• Knowledge of insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multitask and provide reliable customer service.

Responsibilities

• Manage patient check-in and check-out with accurate data entry.
• Complete full patient registration.
• Educate patients on office and billing policies and insurance participation.
• Collect and verify insurance details; confirm eligibility; process co-pays/balances at time of service.
• Submit daily payment collection reports.
• Schedule follow-up appointments and manage cancellations.
• Coordinate tests, labs, imaging, referrals; obtain insurance authorization.
• Provide outstanding customer service to patients.
• Answer phones and direct calls to staff.
• Manage record requests with Medical Records.
• Open and close office as needed.
• Maintain professional environment with patients and colleagues.
• All other duties as assigned.

Skills

Customer service

Verbal and written communication

Time management

Education

High School Diploma or equivalent

Job description

Job Details

Job DetailsLevel: EntryJob Location: Middletown, CT 06457Position Type: Full TimeEducation Level: High School or EquivalentSalary Range: $18.85 - $23.55 HourlyTravel Percentage: Some travel between company locationsJob Shift: DayJob Category: Customer Service

Who we are

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do

Responsibilities/Duties:

• Manage patient check-in and check-out, ensuring accurate data entry
• Complete full patient registration
• Educate and provide patients with office and billing policies and insurance participation
• Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers)
• Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service
• Submit daily payment collection reports
• Schedule follow up appointments, document cancelled or rescheduled appointments
• Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization
• Provide outstanding customer service and assistance to patients
• Answer phones, take messages, direct calls to appropriate department or staff
• Manage record requests and releases in collaboration with Medical Records Department
• Open and close office as needed
• Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues.
• All other duties as assigned

QualificationsWho you are:

Qualifications:

• High school Diploma or equivalent.
• Previous knowledge of check-in and check-out process.
• Knowledge of Insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multi-task, manage time, has strong customer service skills, and is reliable.

What we offer

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).