Spa Sales/Front Desk Associate

Hand & Stone Massage and Facial Spa; Boca Raton (FL); On-site; USD 1,928,640 - 2,479,680; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

LifeMart program benefits available in

KinderCare discount

Job summary

Hand & Stone Massage and Facial Spa is seeking a guest-focused Spa Associate in Boca Raton, FL to welcome clients, explain services, and promote memberships while delivering a five-star experience. Your role is pivotal in creating memorable visits and fostering client loyalty, with shifts designed to fit various schedules.

The position offers opportunities for advancement, training, and a supportive team environment within a well-known wellness brand.

Qualifications

• Strong customer service and relationship building skills.
• Excellent verbal and written communication for client interactions.
• Ability to sell memberships and services with a friendly, professional approach.

Responsibilities

• Meet membership sales goals.
• Know the menu of services and explain options to members and guests.
• Provide outstanding customer service and build lasting client connections.
• Communicate promotions and service options clearly to clients.
• Maintain spa cleanliness and organize front desk tasks.
• Answer phones, schedule appointments, and handle administrative duties.

Skills

Customer service

Phone handling

Sales attention

Communication

Job description

Job Description

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co‑workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development
• LifeMart program benefits available in spas that partner with ADP
• 10% weekly KinderCare discount for childcare

What sets Hand & Stone Apart

Opportunity – This role is more than just answering the phone. Boost your paycheck with our stress‑free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well‑being are our top priorities.

Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth – Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused – Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience.

Responsibilities

• Meet membership sales goals.
• Have detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Employment Statement

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.