Front Desk & Security Ops Lead

Initial Therapeutics, Inc.; Rockville (MD); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Healthcare options

Retirement savings

Paid time off

Job summary

USP, based in Rockville, MD, is seeking a Front Desk & Security Operations Coordinator who serves as the primary contact for employees, visitors, contractors, and vendors entering USP facilities, combining front desk reception with building security to ensure a safe, welcoming environment.

You will monitor facility access, verify IDs, supervise contracted guards, coordinate with Facilities and external security providers, and respond to security incidents, alarms, and emergencies.

Qualifications

• High School Diploma or GED is required.
• 5+ years of supervisory or leadership experience in security or facilities.
• 5+ years in security, front desk, access control, or customer service.
• 5+ years monitoring security systems including CCTV, alarms, and visitor management.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staffs through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate in Mass Notification system.

Skills

Leadership

Customer service

Security systems monitoring

Access control

Communication

Education

High School Diploma or GED

Tools

CCTV systems

Access control systems

Alarm monitoring

Microsoft Office

Job description

USP, based in Rockville, MD, is seeking a Front Desk & Security Operations Coordinator who serves as the primary contact for employees, visitors, contractors, and vendors entering USP facilities, combining front desk reception with building security to ensure a safe, welcoming environment.

You will monitor facility access, verify IDs, supervise contracted guards, coordinate with Facilities and external security providers, and respond to security incidents, alarms, and emergencies.