Front Desk & Security Operations Lead

The U.S. Pharmacopeial Convention (USP); Rockville (MD); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Healthcare options

Retirement savings plan

Paid time off

Job summary

The U.S. Pharmacopeial Convention (USP) in Rockville, MD, seeks a Front Desk & Security Operations Coordinator.

This role combines front desk reception with building security coordination to maintain a safe, welcoming environment for employees, visitors, contractors, and vendors. The incumbent monitors facility access, supports security operations, oversees contracted guards, and responds to security and safety concerns while working closely with Facilities, Operations, and external security

Qualifications

• The candidate will have at least 5 years of supervisory experience overseeing security personnel or facility operations.
• Experience in security, front desk, access control, or customer service is required for success in this role.
• Proficiency with security systems such as CCTV, alarms, and visitor management platforms is expected.

Responsibilities

• Monitor and control access to USP facilities.
• Verify IDs and issue visitor badges.
• Conduct interior and exterior security patrols.
• Monitor CCTV, alarms and other security systems.
• Respond to security incidents, emergencies, and safety concerns.
• Supervise contracted security guards including Frederick site.
• Maintain security logs and prepare incident reports.
• Coordinate with law enforcement and emergency responders when needed.
• Provide excellent customer service to employees and visitors.

Skills

Supervisory experience

Security systems monitoring

Front desk / reception

Customer service

MS Office proficiency

Education

High School Diploma or GED

Tools

CCTV systems

Access control systems

Visitor management platforms

Mass Notification system

Job description

The U.S. Pharmacopeial Convention (USP) in Rockville, MD, seeks a Front Desk & Security Operations Coordinator.

This role combines front desk reception with building security coordination to maintain a safe, welcoming environment for employees, visitors, contractors, and vendors. The incumbent monitors facility access, supports security operations, oversees contracted guards, and responds to security and safety concerns while working closely with Facilities, Operations, and external security