Front Desk Security Officer

International Executive Service Corps; Miami Beach (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Paid time off

Tuition reimbursement

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

A healthcare organization in Miami Beach is seeking a Front Desk Security Officer to manage patient interactions and ensure safety protocols. Responsibilities include greeting visitors, administering health screenings, and maintaining confidentiality. Candidates must have a high school diploma and at least one year of customer service experience, preferably in a healthcare setting. This position offers a comprehensive benefits package, including health benefits and paid time off.

Qualifications

• High School Diploma required.
• Minimum of one year in customer service, with preferred experience in healthcare setting.

Responsibilities

• Receives and greets patients and visitors professionally.
• Maintains patient privacy and confidentiality at all times.
• Administers basic health screening questionnaire.
• Ensures that all patients, visitors, vendors and employees are wearing an appropriate surgical mask or protective mask prior to entry into the hospital.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Using the provided thermometer, administers temperature readings and records temperature on the screening questionnaire.
• Be familiar with protocol if anyone answers YES to any screening question.
• Directs patient to screening area for further testing by clinical personnel.
• Accepts belongings brought in by family members for inpatients and fills out appropriate "belongings form."
• Be familiar with and enforce visitation policy.
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.

Skills

Customer service

Communication

HIPAA compliance

Basic health screening

Education

High School Diploma

Job description

Front Desk Security Officer

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Wears appropriate PPE at all times (surgical masks, gloves, face shield).
• Ensures that all patients, visitors, vendors and employees are wearing an appropriate surgical mask or protective mask prior to entry into the hospital.
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility.
• Using the provided thermometer, administers temperature readings and records temperature on the screening questionnaire.
• Be familiar with protocol if anyone answers YES to any screening question.
• Directs patient to screening area for further testing by clinical personnel.
• Accepts belongings brought in by family members for inpatients and fills out appropriate "belongings form."
• Be familiar with and enforce visitation policy.
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.

Qualifications

• High School Diploma required.
• Minimum of one year in customer service, with preferred experience in healthcare setting.

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!