Patient Representative Concierge Services

International Executive Service Corps; Miami Beach (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Retirement plan

Paid time off

Tuition reimbursement

Job summary

A prominent healthcare provider in Miami Beach seeks a Patient Representative for a vital role in patient interaction and scheduling. Applicants should have a High School Diploma and 1-3 years of experience in a healthcare setting. Bilingual candidates (English/Spanish) are preferred. The position offers a variety of benefits including health insurance, life insurance, a retirement plan, and more. Join a dedicated team committed to excellence in healthcare delivery.

Qualifications

• 1-3 years experience in a healthcare setting preferred.
• Bilingual - English/Spanish preferred.

Responsibilities

• Answers telephone promptly and categorizes calls appropriately.
• Schedules appointments and records information accurately.
• Verifies insurance information and completes necessary forms.

Skills

Telephone etiquette

Appointment scheduling

Bilingual - English/Spanish

Education

High School Diploma

Job description

Patient Representative Concierge Services

Miami Beach

As Mount Sinai grows, so does our legacy in high‑quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami‑Dade (including our 674‑bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not‑for‑profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight‑knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
• Efficiently schedules appointments recording them as documented and following practice policy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collects referrals and authorizations and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Performing administrative and clerical duties, such as filing paperwork, when necessary.

Qualifications

• 1-3 years experience in a healthcare setting preferred
• High School Diploma required
• Bilingual - English/Spanish preferred

Benefits

• Health benefits
• Life insurance
• Long‑term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance programWellness program
• On‑site housing for select positions and more!