Patient Representative Key West

Mount Sinai Medical Center; Key West (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing

Job summary

Mount Sinai Medical Center in Florida seeks a healthcare front desk/clerical professional to manage calls, schedule appointments, and handle patient data with accuracy. Responsibilities include verifying insurance, collecting referrals, and ensuring forms are completed correctly, while distributing mail and handling cash duties.

The role supports a busy medical office environment, with benefits and a focus on compassionate care.

Qualifications

• High School diploma or equivalent.
• Experience in a healthcare setting preferred but not required.

Responsibilities

• Answers telephone promptly; identify calls and forward to appropriate area in a timely manner.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
• Repeats key information when writing down messages to ensure accuracy.
• Enter patient demographics and insurance data in the computer as documented.
• Verifies insurance information and collects referrals and authorizations as documented.
• Checks that patients fill out applicable forms completely and correctly.
• Alerts secretary or Office Coordinator when supply levels approach reorder point.
• Files copies of patient records as requested by insurance companies or physician offices.
• Distributes mail accurately and on a timely basis.
• Schedules appointments and records them according to practice policy.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• Handles petty cash.

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida’s largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

Position Responsibilities

• Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Informs secretary or Office Coordinator when supply level is approaching reorder point.
• Copies patient records if requested by insurance company or other physician’s office.
• Distributes mail accurately and on a timely basis.
• Efficiently schedules appointments, recording them as documented and following practice policy.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• .Responsible for petty cash.

Qualifications

License/Registration/Certification

• Not applicable

Education

• High School

Experience

• Experience in a Healthcare setting preferred but not required

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: